Job Description
Job Description
Benefits :
- Employee discounts
- Free uniforms
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Wellness resources
Are you interested in fitness and wellness?
Join our team at Planet Fitness! Help us provide a superior level of customer service to Planet Fitness members, prospective members, and guests, ensuring an exceptional "Judgement Free" experience.
We thrive on friendliness and cleanliness so a positive, upbeat attitude is a must! Basic computer proficiency and frequent physical activity are required.
Start your Planet Fitness career today!
Job Summary
Responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional "Judgement Free" member experience.
Reports To
Club Manager and Assistant Club Manager
Essential Duties and Responsibilities
Customer Service / Front Desk Activities
- Greet members and guests, provide exceptional customer service. Make members feel comfortable and welcome!
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests.
- Respond to member questions and concerns in a timely and professional manner.
- Conduct beverage or merchandise purchases on the point of sale system.
- Explain and promote our unique fitness instruction classes (pe@pf) to our active members and our new members, helping them to keep their workouts new and exciting.
- Adhere to policies and procedures outlined in the employee handbook.
- Exceed the minimum required daily statistics.
- Assess and assist in emergency medical situations as per training.
- Uphold rules and policies in the facility.
- Provide backup support for any employee who is absent.
- Uphold integrity and security of sensitive company documents.
- Lead by example and maintain consistent accountability.
- Communicate between staff members any changes or information that is pertinent to their positions.
Member Accounts
- Utilize POS system to assist with new membership cards, change of address and billing or payment questions.
- Check members into fitness classes daily using Datatrak systems.
- Create new memberships and guest accounts for members.
- Uphold integrity and security with member documents and sensitive information at all times.
Club Cleanliness and Maintenance
- Keep the front desk area and lobby clean and orderly.
- Execute regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights.
- Clean all exercise equipment and tanning beds.
- Clean restroom and wet area and keep stocked.
- Complete daily and weekly cleaning responsibilities.
- Complete walkthroughs of club every 20 minutes.
Miscellaneous
- Track Key Performance Indicators such as guest counts, cancels, info calls
- Assist with inventory counts.
- Uphold the positive, energetic, upbeat culture of Planet Fitness.
- Be a brand ambassador by leading a judgement free lifestyle.
- Be aware of all marketing efforts including enrollment rates.
Qualifications / Skills
- Positive friendly attitude
- Must be 18 years of age or older
- Basic computer proficiency with an eye for accuracy
- Punctuality and reliability is a must
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations
- Positive leadership and diplomacy
- Problem solving
- Represent the core values of Planet Fitness at all times, by upholding the beliefs of teamwork, positivity, integrity, passion, accountability
Physical Demands
- Visible continuous activity during shift
- Continual talking in person or on the phone to members during shift
- Must be able to lift up to 50 lbs.
- Frequent climbing, balancing, kneeling and crouching during shift
- Frequent cleaning of equipment and facilities
Remote Customer Service Rep (No Experience) - Earn $25/hr-$45/hr, Full-Time/Part-Time, Flexible hours
...
Part Time Retail Reset Merchandiser
When you join the SAS Retail Services' team as a Retail Reset Merchandiser, you'll be making a difference by ensuring the latest products match the new plan. You'll work Monday - Thursday; start times vary within an assigned territory. By supporting our customers, we're ultimately supporting communi...
Part-time Outpatient Therapy Fee For Service Clinician - Portland Office (hybrid option)
Alternative Wellness Services (AWS) is seeking a dedicated and client-focused Fee For Service Clinician to join our Clinical team. As part of our team, Clinicians collaborate to deliver high-quality behavioral health services. Supports the continuation and enhancement of the program's service qu...
Radiology Representative I - Customer Service
Provide customer support services at all locations of service for the MMC Department of Radiology. Must be available to participate in 24/7 department operations and be available to participate in on call coverage as needed. Work is performed under general supervision in accordance with standard pro...
Customer Service Representative
As a Customer Service Representative, you are a direct point of contact for any patient, care giver, referral source, or commercial account that contacts Care Medical either in person, over the telephone or via the internet, to provide equipment and/or services. Customer Service Representative. All ...
Customer Service Representative
Dental Customer Service Representative is the face of Aetna and impacts members' service experience by manner of how customer service inquiries and problems via telephone, internet or written correspondence are handled. Customer inquiries are of basic and at times complex in nature. Uses customer se...
Customer Service Representative - Intuit (WFH) Receive $300 bonus for 5 days of training
The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. To be successful in this Gig as a Service Provider for TurboTax you will need to be proficient in the following:. We're looking for enthusiastic individuals who are eager to lea...
Customer Service Representative Fueler Washer
Greeting our customers and making sure they have a great experience as you fuel and wash vehicles • Performing vehicle readiness inspections to make sure tires, fluids, and other basic maintenance items are done • Helping make sure our facilities are clean, safe environments for our customers and as...
Customer Service Representative - TurboTax (WFH) Receive $300 bonus for 5 days of training
The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. To be successful in this Gig as a Service Provider for TurboTax you will need to be proficient in the following:. We're looking for enthusiastic individuals who are eager to lea...
Customer Service Representative - Intuit (WFH)
As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. Lead Generation (the ac...