CUSTOMER SERVICE COORDINATOR HOLLYWOOD, FL

Customer Service Coordinator Hollywood, FL

FL - Miami JOB NO. R00017433 Job Description

Organization : Corporate Functions / Workplace Management and Solutions

Location : US - Hollywood, FL

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations.

Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders.

With 505,000 people serving clients in more than 200 cities with operations across 51 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at .

People in the Corporate Function contribute to the running of Accenture as a high- performance business through specialization within a specific functional area, and grow into internally focused roles by deepening their skills and / or developing new skills within an internal functional area.

Workplace Management and Solutions professionals provide space and service support solutions for all Accenture people and businesses globally, running Accentures workplace as a robust business function leveraging Accentures business and technology strategies.

Job Summary :

Key Responsibilities :

• Greet / direct employees and visitors, ensuring proper RTO processes and procedures are followed, assist with check-in, answer general inquiries, assist in resolving issues / concerns or direct them to the appropriate resource
• Coordinate and execute all on-site meetings and events including catering, vendor management, customer coordination and setup.
• Manage on-site meetings and workspace reservations, including optimizing and prioritizing space requests.
• Support a wide range of Workplace Solutions customer services activities such as workspace set-up, A / V support, on-site meeting and event coordination, space utilization management or other location services.
• May manage operations of communication center / switchboard on a daily basis.
• May stock and maintain appearance of general use areas (e.g., copy rooms, coffee / vending areas, etc.).
• May set up, maintain and / or provide support for workspace / meeting rooms including audio / visual equipment.
• May provide audio-visual support / troubleshooting prior to and during meetings and events as needed.
• May provide basic technical support for standard office equipment (e.g., copiers and printers).
• May act as a point of contact for external providers (e.g., shredding contractor, vending / coffee supplier, cleaning contractors).
• May contribute to the preparation of daily, weekly and monthly reports.
• May assist with customer retrieval, return and / or destruction of documents, according to archival guidelines.
• May perform administrative duties according to location guidelines including assisting local EAs to perform on-site duties as requested.
• May carry out instructions for security, fire, health and safety and maintain records.
• May perform administrative duties according to location guidelines.
• May conduct quality assurance checks to ensure service standards are being met.
• May act as a point of contact for the landlord or external providers and manage regular contract relationships.
• May act as the point of contact for various Workplace Solutions tools / databases, related basic technical support and end user training.
• May assist with customer retrieval, return and / or destruction of documents, according to archival guidelines.
• Act as a resource for questions from workgroup and customers.
• Prepare daily, weekly, and monthly reports associated with the office or workgroup.
• May be involved in actions related to programs or projects

Qualifications

Basic Qualifications :

• Associate Degree
• Minimum of 5 years of customer service experience

Preferred Qualifications :

• College degree in Business or Hospitality
• 7+ years of hospitality / customer service experience

Professional Skills :

• Demonstrated leadership in professional setting; either military or civilian
• Demonstrated teamwork and collaboration in a professional setting; either military or civilian

As required by the Colorado Equal Pay Transparency Act, Accenture provides a reasonable range of minimum compensation for roles that may be hired in Colorado.

Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location.

For the state of Colorado only, the range of starting pay for this role is 39,300 - 71,499 and

What We Believe

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization.

As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.*

Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities.*

Equal Employment Opportunity Statement

• Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.*
• All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.*
• Accenture is committed to providing veteran employment opportunities to our service men and women.*
• For details, view a copy of the .*

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed.

If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process.

Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.*

If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an or speak with your recruiter.*

Other Employment Statements

• Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.*
• Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.*
• Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.*
• The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation