Customer Success Associate

CARYNHEALTH Is Growing In ALPHARETTA, GA!

CarynHealth is immediately hiring a Customer Success Associate to join our Alpharetta, GA team.

About CarynHealth

CarynHealth is an Atlanta-based managed service company that specializes in cloud-based technology solutions for the healthcare insurance and sharing program sectors.

The company provides a digital platform that is secure, scalable, and customizable, designed to enhance the healthcare experience through apps for enrollment, member management, customer service, and agent support.

CarynHealth's platform caters to a variety of payors, including insurance carriers, TPAs, and Health Care Sharing Ministries (HCSMs).

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Description :

The Customer Success Associate (Client Success Navigator) is responsible for providing excellent client services for all internal and external customers, helping clients navigate the healthcare system as it pertains to the health plans and programs to which the clients are subscribed, supporting clients in achieving their health-related goals, and demonstrating in-depth knowledge of company programs.

In this office-based role, you will communicate clearly and empathetically to clients with healthcare navigation challenges, through various channels (predominately via telephone, email, and chat).

You will be tasked with navigating multiple platforms to locate healthcare data and explain health plan information accurately.

You must demonstrate an ability to read & understand care program / health plan & related guidelines and communicate effectively to clients.

You will provide timely and accurate information to incoming client inquiries and address concerns through effective resolution strategies, using critical thinking skills to assess the client’s needs.

Then you will be able to create touchpoints with the clients to offer individualized offerings / services tailored to their specific needs.

Effective communication with team members and clients is essential in this role.

What we Offer :

• Competitive Compensation ($48-$50k / yr. starting salary)
• Excellent Benefits package
• Monday through Friday Scheduling w / NO WEEKENDS!
• 1 Hour Lunch Breaks-PAID!
• 20 Days Paid Time Off within 1st year
• 401(k) Plan w / 100% immediate vesting
• Paid Holidays
• Medical Flex Spending Account
• Potential Advancement Opportunities within 1st year
• Opportunity to build a career with a small but growing fast-paced Tech. Company w / amazing Culture!
• AND MORE!

Qualifications :

• Must have a High School Diploma or GED
• Must have ability to work onsite in the Alpharetta office daily for work
• Must have 1+ yrs. of specific Call Center Customer Service Experience (inbound and / or outbound calls)
• Bilingual (Spanish and English) preferred but not required
• Must have strong Critical Thinking / Analysis & Problem-Solving Skills with Excellent Time Management Ability
• Must be proficient in Communication (especially listening & speaking with clear diction over the phone)
• Ability to work with a team & communicate on the phone for scheduled shift
• Must have proficiency with basic computer programs
• A bachelor’s degree in business or healthcare related field preferred but not required
• Public Health Coordination Background, Health Navigation, or Claims Management Experience preferred but not required

Grow Your Career with CARYNHEALTH TODAY!