Customer Service Representative Remote (Remote)

Hunter Hamilton is working with a large retail corporate client based out of Pittsburgh and they are looking for holiday customer service help! These are temporary fully remote roles working from November 18th through the first week of January to assist with getting through the holiday period.

There are multiple shifts available and both full and part time opportunities. Shifts do not rotate, once hired for a shift you would stay on that shift full time through out the project and the hours are in eastern time.

Everyone works black Friday due to volume. 1+ years of general call center customer service experience is needed. Apply now for immediate consideration!

Responsible for working a queue of customer service tickets for a specific category. You will be assigned a dedicated queue to research and respond to Athlete (customer) issues.

Example : Receipt Look Up, Assistance with a Loyalty Account, Order Research)

• Use multiple systems to research and close out the ticket.
• Strong written communication skills as you will be interacting with the Athlete (customer) via email communication
• Will have to partner with cross functional business teams to seek answers to problematic orders or account details. All correspondence must be professionally written and responded to in a timely manner.
• Communicate to your manager and delays in closing your interactions or receiving responses form internal / external business partners.
• Share insights on issues or trends you are finding in the queued interactions. Give updates on what is driving volume.
• Keep all documentation in our CRM (Sole Panel).
• Be able to multi-task and work multiple tickets in tandem with each other as you research and wait for responses.
• Well organized and can prioritize work so our Athlete (customer) receives timely response and reduces risk of re-contact.
• Resourceful and self-sufficient. Once given the training and tool(s) access can locate answers and utilize tools with little assistance (Knowledgebase, website, SOPs)
• Mandatory attendance and will not require time off during the contract.

Possible Shifts : 1 QW temp 9am-6pm

1 QW temp 9am-6pm

1 QW temp 10am-7pm

1 QW temp 11am-8pm

1 PT QW 9am-2pm Mon-Fri - possible for additional hours

1 PT QW 12pm-5pm Mon-Fri - possible for additional hours

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About Hunter Hamilton

Hunter Hamilton is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors.

We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch.

Hunter Hamilton is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.