Care Navigator
Title : Care Navigator
Duration : 6 months (Possible extension)
Remote- TX
Description :
- These positions work in a Call Center setting where the contractors are on a phone queue
- Day to Day responsibilities - Inbound call center, assist and educate Medicaid members on benefits and Services such as PCP Changes, ID Cards and Coordinate transportation and other services.
Internal / External Groups with which the Candidate will interface :
Required Skills / Experience :
Preferred Skills / Experience :
Must have experience working with children and or youth 3 out of the past 5 years
Background in Managed Care
Must be able to pass a DFPS background check
MCO Medicaid STAR Health insurance knowledge
Call center experience is a must; worker is expected to be on the phones for the shift and will need to follow their schedule timely
Education Requirement :
High School Diploma or GED
Education Preferred :
Preferred BA in Social Work or Healthcare Mgmt., LVN, CNA, CMA, RT, Pharmacy Tech
Software Skills Required :
Microsoft 365 applications including Outlook, Excel, Word, etc., Avaya soft phone knowledge
Required Certifications :
N / A
Required Testing : N / A
N / A
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