Customer Experience Specialist - Atlanta, GA

Job ID : 497630

Non-Exempt

Oldcastle Infrastructure™ , a CRH company, is the leading provider of utility infrastructure solutions for the water, energy, and communications markets throughout North America.

We’re more than just a manufacturer of precast concrete, polymer concrete, or plastic products. We’re a trusted and strategic partner to engineers, contractors, distributors, specifiers, and more.

With our network of more than 80 manufacturing facilities and more than 4,000 employees, we’re leading the industry with innovation and a safety-first mindset.

Job Description

This person will be responsible for promptly addressing customer inquiries : providing quotations, entering orders, and answering questions / concerns in a timely and professional manner.

This is an entry level position (2 years’ minimum experience) that will be responsible for managing customer relationships in a specified market base as outlined in Oldcastle’s SOPs.

Position Functions and Tasks

The primary functions are to enter orders and estimates, and answer calls in a timely and respectful manner. Candidate must be solution-driven in any interactions with customers, both internal and external.

Duties

Process and support customers’ orders and inquiries related to their dedicated market

Answer calls and handle email inquiries; providing courteous, timely, and effective customer service

Inform customers of the status of their orders, advising them of any changes

Comply with company attendance standards

Coordinate effectively with transportation, planning, engineering and sales

Create cases in NetSuite for customer issue resolution and product design

Basic understanding of processing EDI orders

Working with customers to create return authorizations

Characteristics of the Successful Candidate

Strong relationship skills : fits well with all employee levels, is comfortable with rigorous give and take, communicative and collaborative style

Effective Team Player with the ability to work independently

Energetic, able to provide and receive feedback

A willingness to take instruction and be accountable for their duties

Skilled user in MS Office programs (NetSuite a plus)

Customer-focused : dedicated to meeting the expectations of internal and external customers

Able to organize and prioritize work in an effective manner

Able to deal with client escalations in a respectful and effective manner

Has a keen interest in personal development; i.e. learning the business, product application, intercommunication skills, etc.

Requirements

1+ years Customer Service in an office environment

Experience working in manufacturing or logistics is preferred

Excellent interpersonal and oral / written communication

Comfortable user of excel

Detail-oriented, with the ability to multi-task

Demonstrated ability to work calmly in a fast-paced team environment

Willing to be adaptable & flexible in our ever-changing work environment

What CRH Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• A diverse and inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family.

CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.

If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application.

Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day.

Thank you for your interest!

Oldcastle Enclosure Solutions (OES), a CRH Company, is an Affirmative Action and Equal Opportunity Employer.

EOE / Vet / Disability If you want to know more, please click on this link .