Guest Services - Front Desk (Winter)

Guest Service Representative

Kampgrounds of America, Inc. (KOA) is the world's largest network of privately owned campgrounds and the leader in outdoor hospitality. KOA has 500+ locations across the United States and Canada including a mix of franchised and company-owned parks. Founded in 1962, the mission of KOA is "connecting people to the outdoors and each other," and those who represent the brand share the values of being family-oriented, passionate, entrepreneurial, customer-focused, and innovative.

The Guest Service Representative (GSR) is responsible for providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay. They will accommodate campground guests by registering, issuing keys, keeping proper record of occupied sites, making and confirming reservations, and collecting payments. The GSR will help maintain a clean, well-stocked, and organized store.

Specific duties include :

• Greeting and welcoming all guests approaching the front desk in accordance with KOA standards.
• Resolving guest concerns and complaints in a thoughtful manner while maintaining campground standards.
• Preparing reports as required, relating to shift check-list, and downtime reports.
• Answering inquiries from guests regarding campground amenities and local attractions.
• Fully comprehending and being able to operate all relevant aspects of the campground property management system.
• Ensuring logging and delivery of all messages, packages, and mail in a timely and professional manner.
• Being familiar with all in-house groups.
• Establishing and maintaining good communications and teamwork with fellow associates and other departments within the campground and utilizing proper two-way radio etiquette at all times.
• Overseeing and ensuring that all guests are checked in / out in a friendly, efficient, and courteous manner.
• Adhering to policies regarding handling of cash drawer while following specific KOA cash and credit card handling procedures.
• Notifying management of any pertinent information related to daily shift activities.
• Maintaining high standards of professionalism, customer service, quality, and cleanliness.
• Maintaining store displays and inventory control as directed, and communicating ideas and guest feedback.
• Increasing revenues through up-selling strategies and profitability of ancillary income.
• Maintaining health standards and ensuring guests and team members are in a safe and secure environment.
• Fostering a work environment that maximizes employee involvement, morale, and is dedicated to delivering KOA's culture, mission, values, and goals.

Note that this job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

Expected results include :

Job qualifications include :

Physical requirements include :

Kampgrounds of America, INC. is an Equal Opportunity Employer and strives to provide an environment where all employees and applicants are treated with respect. The company is committed to fair treatment of all persons. This value ensures employees and candidates are treated equally and are protected from discrimination or harassment of any kind. All employment decisions shall be made without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors, or any other protected status.