Job Description
What you will be doing
- Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides / bell staff, concierge staff and PBX operators.
- Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
- Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
- Accurately check AM and PM discrepancy reports.
- Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests / needs.
Efficiently process guest requests to the appropriate departments
Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.
Location Description
4315 University Center Drive, Las Vegas, Nevada 89119 Enjoy warm hospitality at the Embassy Suites Las Vegas hotel. Our all-suite hotel is across the street from the University of Nevada Las Vegas, Cox Pavilion and the Hard Rock Casino.
The Las Vegas Convention Center and famous Las Vegas Strip are within walking distance of the property. Our hotel is minutes from Las Vegas International Airport McCarran Airport (LAS), the Thomas & Mack Center, Las Vegas Motor Speedway, The Mob Museum, Lake Mead, Nellis Air Force Base and Hoover Dam.
Requirements
What we are looking for
- Ability to calmly work with high demand and / or upset guests
- High work ethic and self-initiative
- May be required to work varying schedules to include nights, weekends, and holidays
- Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
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