Service Manager

Job Description

Job Description

Description :

In this role, you will drive continuous improvement across the service professionals within their branch. Focused on the development and leadership of a team who is committed to deliver exceptional service and experiences to our customers.

Meeting or exceeding safety, quality, production and service metrics in a production based environment. You will be inspecting and performing pest, termite and mosquito control treatments for customers using high-quality and environmentally responsible products.

You will also continuously interact with the customers and senior management.

Principal Duties and Responsibilities :

Team Management : Supervise and lead a team of field technicians. Assign tasks, provide guidance, and ensure that the team adheres to company protocols and safety standards.

Field Operations Oversight : Manage and monitor daily field activities, ensuring services are delivered efficiently, safely, and in compliance with industry regulations and company policies.

Quality Assurance : Conduct regular inspections of work performed by technicians to maintain high-quality service standards.

Offer guidance and corrective measures where necessary.

Customer Interaction : Handle customer interactions on-site, addressing concerns, explaining services, and ensuring customer satisfaction.

Resolve escalated issues and maintain positive client relationships.

Training and Development : Train and mentor field technicians on pest control methods, safety procedures, equipment usage, and customer service skills.

Provide ongoing training to enhance their expertise.

Inventory and Equipment Management : Manage inventory levels of pesticides, tools, and equipment needed for field operations.

Ensure technicians have access to necessary resources and coordinate equipment maintenance.

Health and Safety Compliance : Enforce safety protocols and regulations in the field. Conduct safety audits, promote a culture of safety among field staff, and address any safety concerns promptly.

Documentation and Reporting : Maintain accurate records of service visits, treatments conducted, and customer interactions.

Prepare reports on field activities, performance metrics, and incidents for management review.

Problem-solving and Troubleshooting : Address technical and operational challenges that arise in the field. Provide guidance and support to technicians in resolving complex pest control issues.

Regulatory Adherence : Stay updated with evolving industry regulations, pest control methods, and best practices. Ensure field operations comply with legal and regulatory requirements. (edited)

Profile Picture

Requirements : Qualifications :

Qualifications :

• Minimum of three years of pest control service experience, preferably with prior supervisory experience
• Operations or sales management experience with a results-driven company
• Proven leadership capabilities
• State’s Certified Applicator license or licensee
• Must be able to pass a criminal background check and drug test
• Must have a current and valid driver’s license and pass an MVR check
• Able Work in teams and communicate clearly with team members and other leaders
• Acknowledges that learning and growth are keys to personal and professional success and is willing and able to share with others
• Attention to detail, organized and passionate
• Frequently required to climb, balance, bend, stoop, kneel or crawl
• Frequently Required to lift / push / carry items up to 50 pounds
• Frequently exposed to outside weather conditions

EOE M / F / D / V