Field Claims Specialist II, National Catastrophe Property - Personal Lines (North Eastern US)

If you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, on your side goes beyond just words.

Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

Preferred location : Maryland, Delaware, New Jersey, Eastern Pennsylvania, Southern New York, Connecticut and Massachusetts

This is a field-based role on the National Catastrophe Response Team. Catastrophe duty is a requirement of the role and candidates be available to work 12 hour days, 7 days a week.

Candidates be available for extensive travel to catastrophe environments throughout the entire US. When not on CAT, associates may work standard Mon-Fri business hours.

Ideal candidates will have :

• Prior insurance field / property claims handling or adjusting experience
• Proficiency with Xactimate
• Prior estimate writing experience
• Ability to handle claims of varying complexity from start to finish
• Prior experience working in on site in a catastrophe environment
• Ability to carry a ladder and climb a roof
• Strong customer service competency
• Strong written and verbal communication skills.

Benefits include : Medical, Dental, Vision, 401k with company match, company-paid pension plan, paid time off, holidays and more.

Internal use only) Compensation grade : E3

Job Description Summary

No two property claims are ever the same and each customer has unique needs. Our team thrives on providing the very best service and building lasting, successful relationships with our customers.

If you are confident, curious, driven to learn and grow, and have a desire to help people when they most need it, we want to know more about you!

As a National Catastrophe (NATCAT) Field Claims Specialist primarily supporting our Personal Lines (PL) business, you'll investigate and resolve personal lines property damage claims on the phone and / or in person.

Job Description

Key Responsibilities :

Handles all assigned claims, promptly and effectively, with moderate direction and oversight. Makes decisions within delegated authority as outlined in company policies and procedures.

Determines proper policy coverages and applies appropriate claims practices to resolve cases in alignment with company guidelines.

Opens, closes and adjusts reserves according to company practices to ensure reserve adequacy. Adheres to file conferencing notification and authority procedures.

Maintains and develops current knowledge of assigned insurance lines, court decisions which may impact the claims function, current guidelines in the claims function and policy changes and modifications.

This may require attending various seminars or training session

Maintains current knowledge of local industry repair procedures and local market pricing.

Submits severe incident reports, reinsurance reports and other information to claims management as needed.

Partners with Special Investigative Unit and Subrogation to identify fraud and subrogation opportunities. Assists or prepares files for suit, trial, or subrogation.

Initiates and conducts follow-ups through proficient use of claims systems and related business systems

Delivers an outstanding customer service experience to all internal, external, current and prospective Nationwide customers.

Adheres to high standards of professional conduct while providing delivery of outstanding claim's service.

May perform other responsibilities as assigned.

Reporting Relationships : Reports to Claims Manager. Individual contributor role.

Typical Skills and Experiences :

Education : Undergraduate degree or equivalent experience.

Licenses / Certification / Designation : State licensing where required. Successful completion of required / applicable claims certification training / classes.

Experience : One to three years of related property claims handling experience. Experience in a customer service environment including flexible work schedules and extended hours preferred.

Knowledge, Abilities and Skills : Familiar with customer service principles. Demonstrated knowledge of claims handling and claims best practices.

General understanding of insurance theory and practices, insurance contracts and their application. Validated knowledge of insurance contracts, construction terminology and estimating practices.

Knowledge of claims systems. Confirmed ability to meet customer needs and provide exemplary meaningful service by guiding customers through the claims process and ensuring a positive customer experience.

Analytical and problem-solving skills necessary to make decisions / resolve issues with application of coverages to submitted claims, application of laws of jurisdiction to investigation facts, application of policy exclusions and exceptions.

Organizational skills to prioritize work. Ability to work in a fast paced and team-based environment. Demonstrated written and verbal communication skills to effectively communicate with policyholders, claimants, repairpersons, attorneys, agents and the general public.

Ability to efficiently operate personal computer and software for claims-related and other business applications.

Other criteria, including leadership skills, competencies and experiences may take precedence.

Staffing exceptions to the above must be approved by the hiring manager’s leader and Human Resource Business Partner.

Values : Regularly and consistently demonstrates Nationwide Values.

Job Conditions :

Overtime Eligibility : Not Eligible (Exempt)

Working Conditions : Normal office or field claims environment. May require ability to sit and operate phone and personal computer for extended periods of time.

Able to make physical inspections of property loss sites; climb ladders, balance at various heights, stoop, bend and / or crawl to inspect vehicles and structures;

work out of doors in all types of weather. Must be willing to work irregular hours and to travel with possible overnight requirements.

Must be available to work catastrophes (CAT) requiring travel to CAT sites with multiple onsite responsibilities and / or for extended periods of time.

Extended and / or non-standard hours as required. Must have a valid driver’s license with satisfactory driving record in accordance with Nationwide standards.

ADA : The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

Credit / Background Check : Due to the fiduciary accountabilities within this job, a valid credit check and / or background check will be required as part of the selection process.

Benefits

We have an array of benefits to fit your needs, including : medical / dental / vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more.