Operational Specialist
Logistics Operations, Customer & Office Support
The individual in the operations, customer & office support role is a trusted, central point of contact for our carriers, customers and supporting our day-to-day operations.
Candidate will support our staff to ensure timely pick-up and delivery. Shift is Monday Friday 10 : 00am 6 : 00pm alternating weekend availability and coverage remotely.
Responsibilities :
- Schedule and manage pickup and deliveries of shipments.
- Maintain continuous communication with carriers and customers to ensure a high-quality freight movement process
- Setting up customs clearances with Canadian / US customs brokers and following up
- Maintain customer profiles and enter shipments into McLeod software
- Solicit freight quotations for Spot and Contract markets
- Schedule pickup and delivery
- Maintain and update accurate information in company’s operating systems, tracking shipments to completion
- Coordinating daily carrier activities with customers and operations team
- Adhere to established operating procedures while looking for opportunities to measure and improve
- Assist drivers with setting up Macro-Point tracking application on their phones
- Assist our team with collecting Proof of Delivery (POD’s) for timely invoicing
Experience :
- Experience utilizing TMS Software a plus
- Strong communication and organizational skills
- Proficiency with Adobe Acrobat to edit PDF files is a plus
- Strong Microsoft Excel Skills
- Microsoft Outlook
Position is located in Amherst, NY . Compensation commensurate with experience.
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