Clinical Outreach Manager (NC, Raleigh)

Job Description

Job Description

Why Charlie Health?

We are currently facing a nationwide mental health epidemic marked by escalating rates of depression, anxiety, trauma, substance use disorders, and suicide.

At the same time, individuals who are struggling and seeking support are often met with geographical and financial barriers, driving increased urgency for a new approach to behavioral health treatment.

At Charlie Health, our mission is to connect the world to life-saving mental health treatment. Our treatment programs combine curated groups, individual therapy, and family therapy into personalized, evidence-based treatment plans to provide long-term healing from home.

By prioritizing connections among people with shared mental health experiences and goals, Charlie Health fosters sustainable healing and achieves industry-leading clinical outcomes, with over 90% of our clients seeing improvement in their most severe mental health symptoms.

Every member of the Charlie Health team is fueled by an unwavering passion for our mission. If you share this commitment, we invite you to join us in making a tangible impact on the mental health landscape.

About the Role

This role is a rare chance to lead the go-to-market efforts for one of the fastest-growing startups in the healthcare industry.

You'll be granted an unparalleled level of responsibility, as your efforts will literally define how we launch and develop a new market.

You'll work hand-in-hand with our Executive team to identify patient referral sources, build relationships with clinical partners, and provide much-needed resources to hundreds of at-risk youth.

You'll champion Charlie Health in your local community and ensure that every possible patient, parent, and provider is aware of Charlie Health's programs.

This role is expected to be a direct on-ramp into a leadership role managing a regional territory, a team of Clinical Outreach specialists, or the operations of our business development team.

Our Clinical Outreach team is the lifeblood of our business; they keep the lights on and know our product, partners, and patients better than almost anyone.

Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing live-saving solutions.

We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way.

Responsibilities

• Develop and operationalize GTM strategy for efficient new market penetration
• Create, build, and manage relationships with referral sources across priority markets
• Go in the field 4 - 5 days / week to lead meetings with patients, parents, and providers to uncover needs, address barriers to treatment, and cement community partnerships
• Design strategies to better support and engage referral partners across different channels
• Deepen Charlie Health's penetration across existing partnerships
• Attend and lead various educational meetings, marketing presentations, and networking events both in person and via conference call
• Synthesize and share market feedback from partners, patients, and stakeholders to inform go-forward marketing and product strategies
• Work closely with internal partners including marketing, product, client success, and legal to deliver on GTM goals

Requirements

• Must be based in Raleigh, NC
• Must be fluent in English
• You have 1-4 years proven sales experience - owning & overachieving KPIs is a plus
• Experience working with or selling to healthcare organizations a plus
• Ability to travel locally with reliable transportation & valid drivers license (within 1 hour driving distance) 4-5 days / week for meetings with potential referral partners
• Ability to energize, advise & persuade senior corporate personnel
• Strong interpersonal, relationship-building and listening skills, with a natural, consultative style
• Strong project management skills, with a demonstrable ability to corral and manage details in a fast-paced, fluid environment
• Experience with Microsoft Office, Salesforce & Zoom is a plus

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.

Note : We are not currently considering applicants in CA, CO, NY, and WA for this position. #LI-HYBRID

Our Values

• Connection
• Care deeply
• We care personally about every single person in the Charlie Health ecosystem : our clients, providers, and team members alike.
• Inspire hope
• We inspire hope with every interaction, reminding our clients that we truly and unconditionally believe in them.
• Congruence
• Stay curious
• We ask "why" five times before we're satisfied with the answer. We don't stick to the status quo; we challenge our assumptions and remain humble.
• Heed the evidence
• Above all, we're results-oriented. When we find data that calls our original plan into question, we modify or pivot.
• Commitment
• Act with urgency
• We work as swiftly as possible. The mental health crisis is relentless, and so are we.
• Don't give up
• Our clients don't give up and neither do we. Persistence is our superpower.

Please do not call our public clinical admissions line in regard to this or any other job posting.

Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page : https : / / www.

charliehealth.com / careers / current -openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company.

In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team.

All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.

com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.

Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.

At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves.

Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.

Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.