Job Objective
Our Administrative Manager is an important member of our Retail team. The Administrative Manager will provide general showroom and office support with a major focus on providing excellent client service and fostering a professional work environment for all team members.
The Administrative Manager will also coach, train, and develop office staff.
Responsibilities
- Assist clients with their purchase, repair or service concerns in a friendly and professional manner.
- Provide relief coverage on the sales floor and assists clients as deemed necessary.
- Coach, trains and develop office staff.
- Ensure office and management are operating within Company Guidelines, Policies and Procedures.
- Inventory control and reconciliation of physical inventories.
- Ensure sales transactions are processed according to company guidelines, and bank deposits are handled according to policy.
- Oversee shipping and receiving of all merchandise and paperwork.
- Reconcile and finalize payroll for posting.
- Oversee the repair department; ensuring repairs are completed in a timely manner.
- Assist sales professionals and management team with their concerns and special request.
- Answer phones in a polite, friendly manner and assist clients with their requests.
- Perform opening and closing procedures.
- Prepare all transfer requests correctly, from shipping / receiving merchandise and keeping all incoming and
outgoing transfer packing slips in corresponding files.
- Ensure store has all necessary supplies and materials.
- Prepare all packages for mailing and shipping.
- Provide support with general showroom / office maintenance.
- Completions of all duties as assigned by management.
Supervisory / Management Responsibilities
Direct Reports
Physical Requirements
Required to stand up for long periods of time
Working Conditions and Environment
- Schedule flexibility and availability required to accommodate store hours, including evenings and weekends
- Multi-task environment at a fast-paced level
Knowledge and Skills Required
Education
A college degree is desired.
Experience
Requires a minimum of two (2) to three (3) years of administrative experience, preferably in a retail operations environment.
Skills
- Good Client Service and selling skills
- Good interpersonal and communication skills (verbal and written)
- Detail oriented and good organizational Skills
- Teamwork
- Able to multitask in a fast-paced environment
- Computer literate (MS Office)
- Must speak be bi-lingual in Spanish and English.
Must have the ability to manage 1-2 office associates.
Documents
- WOS Administrative Manager.pdf (126.84 KB)
- Apply Now
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