Customer Success Manager

Job Description

The Sales Marketing and Customer Success team at Dailymotion aims to be the subject matter experts to convince brands to partner with Dailymotion.

We are looking for a Customer Success Manager that is highly motivated and has a hunger to develop media and advertising knowledge.

You will need to be passionate about understanding business drivers for performance and different Dailymotion offerings available to our advertisers.

You will be engaging with internal and external stakeholders to transfer Dailymotion offerings into actionable recommendations.

You play a key role in helping to grow the North America business by transferring data and insights to recommendation through a storytelling process.

You will need to possess strong analytical ability with ability to be a self-starter to find solutions with minimal guidance.

Responsibilities

Serve as a key player in delivering proactive offerings using Dailymotion’s data and insights resources by owning tasks and leveraging Data & Insights and AdOps teams.

You will also be responsible for developing strategic plans for different advertisers. This includes, but is not limited to, the following :

• Collaborate with the Sales team to process, respond to and present RFPs, working closely with AdOps and Sales Marketing
• Build and manage media plans for all live campaigns
• Work cross-functionally with internal stakeholders to analyze opportunities for key accounts and drive strategic optimizations
• Expand and develop client relationships to build and maintain deep-level partnerships
• Focus on client retention, growth, renewal, and client satisfaction
• Oversee I / O processing, campaign setup and creative submission from clients
• Serve as the primary post-sale POC for clients in a designated book of business
• Monitor and influence campaign delivery, troubleshoot and escalate delivery issues to AdOps team when needed
• Create, manage, and deliver ongoing Excel reporting for key accounts
• Collaborate with AdOps to provide optimization for campaigns
• Collaborate with Business Analytics to conduct in-depth data analysis and develop actionable insights / recommendations for future campaigns
• Partner with Business Analytics and Sales Marketing to develop and provide strategic insights, campaign wrap-ups and / or quarterly business reviews to clients

Qualifications

• Strong interest and 2-4 years of experience in digital advertising
• Excellent organizational, interpersonal and communication (written and verbal) skills
• Solid computer skills including intermediate knowledge of spreadsheets (MS Excel), word processing (MS Word), and MS PowerPoint
• Strong attention to detail and organizational skills; ability to contribute to process improvement, inventing and simplifying within existing processes
• Ability to handle multiple priorities
• Strong analytical skills
• Problem identifier and problem solver
• Ability to function equally well independently and as part of a team
30+ days ago