Call Center Specialist (E) - FT (Phoenix Area)

Responsibilities Call Center Specialist Full Time (Phoenix area) Opportunity Behavioral Health Connections, Inc. is a provider of patient-focused, comprehensive mental health services.

We offer mental health evaluations to children, adolescents, adults and older adults in crisis 24 hours a day, 7 days a week response, including all holidays.

Our service model focuses on the assessment, diagnosis, treatment, and disposition of your mental health patients. Based on the results of an assessment, we determine the most appropriate level of care and recommend treatment facilities.

The tele-psychiatric assessment and consultation services we offer are designed to connect people with the care provides best equipped to address their mental health issues.

Rapid response means that the patient will get to the most appropriate level of care faster and expedite their journey to wellness.

Visit us online at Behavioral Health Connections (BHC) in Phoenix is seeking a dynamic and talented Call Center Specialist (FT) to join the team of compassionate, dedicated professionals.

The Call Center Specialist performs administrative functions to include assistance in the processes for managing patient care by monitoring referrals and connecting them to relevant health care providers.

Organizing, facilitating, and coordinating the timely evaluation with therapist and the acceptance of patients referred for services.

Job Duties / Responsibilities : Triage calls and facilities referrals to appropriate outpatient services Dispatches Mobile Assessor and collaborates for next steps in patient care Coordinates and processes patient assessments and documentation Coordinates and facilitates the transfer of patients with behavioral health needs Benefit Highlights : Challenging and rewarding work environment Career development opportunities within UHS and its + subsidiaries Competitive Compensation Generous Paid Time Off Excellent Medical, Dental, Vision and Prescription Drug Plans (K) with company match and discounted stock plan About Universal Health Services One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc.

UHS) has built an impressive record of achievement and performance. During the year, UHS was again recognized as one of the World’s Most Admired Companies by Fortune;

and listed in Forbes ranking of America’s Largest Public Companies. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.

S. States, Washington, D.C., Puerto Rico and the United Kingdom. Qualifications Requirements : Education required : High School diploma / GED.

Preferred : Bachelor’s degree in Counseling, Psychology, Social Work or Social Services. Licensure and certification required : N / A Experience required : Two years of related experience working in a call center, providing customer service and performing data entry required.

Able to multitask. Preferred : knowledge of crises intervention and risk assessment, psychiatric diagnoses symptomology, basic chemical dependency, age specific growth and development and crisis and behavior management