FOH Team Lead

Job Responsibilities

• Provide leadership and guidance to team members to achieve performance targets.
• Monitor and evaluate team performance, providing regular feedback and coaching.
• Collaborate with other departments to ensure seamless workflow and quality service delivery.
• Identify and resolve operational issues and guest concerns promptly.
• Promote a positive and inclusive team culture, fostering associate engagement and development.
• Ensure compliance with company policies, procedures, and safety standards.
• Prepare and present regular reports on team performance and key metrics.
• Perform other operational duties as assigned by your manager.

Critical Skills & Experience Requirements

• High school diploma or equivalent work experience.
• Proven experience in a leadership or supervisory role.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong organizational and time-management abilities.
• Ability to motivate and inspire a diverse team to achieve goals.
• Proficiency in relevant software and tools.
• Knowledge of industry-specific regulations and best practices.
• Availability to work varied shifts, including evenings, weekends, and holidays.
• Ability to stand and walk for long periods of time including maneuvering up and down stairs.

ADA : The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.

EEO Statement : Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information, and veteran status) in its application and hiring processes and in its employment decisions.

As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable, and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve.

Why Join Us?

We could list all the perks & benefits that are uniquely Topgolf, but we bet you prefer to hear what it's like to work here directly from Playmakers.

Have at it - Check out reviews, culture scores, awards, and so much more.

Remember to check your CV before applying Also, ensure you read through all the requirements related to this role.

Our Promises to our Playmakers :

• A PLAYFUL ENVIRONMENT where you can make new friends.
• A SAFE PLACE where you can BE YOUR FULL SELF every day.
• CLEAR DIRECTION and tools to do your job.
• An opportunity TO LEARN & GROW.
• To LISTEN & ACT when you speak up.
• We will NEVER STOP IMPROVING.

Dealing with some stuff? We offer FREE Mental Health Benefits for everyone.

We believe in the Unlimited Power of Play and work hard to create Moments That Matter for Everyone.

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