Associate Technical Account Manager, CPG Ads & Promotions

About the Team

Increase your chances of an interview by reading the following overview of this role before making an application.

Our Advertising & Promotion team operates at the intersection of e-commerce and advertising, surfacing and monetizing relevant content that benefits our core audiences.

We provide digital solutions to help CPG advertisers reach DoorDash audiences and grow their businesses. You’ll play a pivotal role in defining and executing the product roadmap, requirements, and seamless feature integration with our emerging network of API partners.

You’ll partner closely with S&O, Product, Engineering, and Sales team to own key business metrics for the API channel, and partner cross-functionally to manage Advertiser-facing issues on our owned Ads platform.

Reporting to the Director of GTM, this is a first of its kind role within DoorDash’s Ads Strategy & Operations organization.

About the Role

• Influence our product roadmap with API-specific asks, and ensure feature adoption by API partners
• Serve as first line of defense with API partners on any product updates and inbound questions related to feature integration and / or issue troubleshooting
• Share ownership over the API channel, including revenue and Advertiser adoption goals
• Own API documentation and communication, including integration and maintenance on DoorDash’s developer portal
• Triage advertiser inbounds for bugs and data discrepancies across DoorDash’s advertising platform, investigating root causes while clearly relaying updates and resolutions, both proactively and reactively

You’re excited about this opportunity because you will

• Build : You’re not afraid to try something new or operate without a playbook. You enjoy going from 0 to 1 - and can take a vision and turn it into reality, and scale it.
• Partner : You understand the needs of our stakeholders (whether that’s external advertisers and integrators, or internal business / tech stakeholders), and can capture these needs to influence strategy and relative prioritization.
• Problem Solve : You’re able to dig into the lowest level of detail or hairiest dataset, diagnose or push for the root cause, and balance proactive / reactive communications to drive business impact.
• Connect the dots : You love working with cross-functional teams. You are able to take feedback and put it into action and can balance multiple (and sometimes competing) priorities.

We’re excited about you because

• You have 4+ years of experience in technical account management / customer success / platform integrations / sales engineering / product management (advertising / retail media network experience a plus)
• You are technically savvy with a strong knowledge of integrations and APIs - and you’re comfortable translating technical concepts to business solutions in a way that’s understood by both business and technical stakeholders (both internal and external)
• You are a relationship builder - you love working within highly cross-functional teams, have a proven track record of owning revenue goals, and can succeed in a complex and fast-moving environment
• You are analytical with excellent analytical abilities (comfort with Excel & SQL required), enabling you to interpret complex data and extract valuable insights to spur action
• Bachelor’s degree required

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