Case Intake Coordinator

Job Description

Job Description

Description : Job Summary

Job Summary

A ProPeer Case Intake Coordinator position is a full-time, hourly position, with a minimum of 40 hours per week. Depending on the demands of ProPeer's clients, Case Intake Personnel may be required to work beyond the 40-hour minimum being paid overtime pay at time and a half.

ProPeer Case Intake Personnel are required receive all incoming cases from our clients and assign to a reviewing physician.

Case Intake Personnel will be organizing, preparing, and posting to physician portal for physician reviewers. Case Intake Personnel will be responsible for ensuring proper due dates and times are provided to physician reviewer.

Case Intake Personnel will make decisions regarding billing time allotment for cases, pay rates for cases to physician reviewers, assigned specialties for cases, revised due dates for cases, and overall case identification.

Essential Job Functions

• Frequently check company portal, email, and postal mail for incoming cases
• Accept cases over the telephone and via portal from clients in a professional and prompt manner.
• Add a note to the case notes, "working" the case
• Use logic and reasoning to determine whether a case will be accepted by the company and send professional response to client
• Use logic and reasoning to chronologically determine and organize cases, assigning sensitive due dates and times (following the step-by-step protocols provided in the training manual.
• Use logic and reasoning to determine and assign fees for charged services using the billing algorithm provided which uses page count and number of questions
• Ensure the due date is at least 1-2 days prior to the due date for us to have time to prep the report before sending
• Highlight, log, data-entry, and assign cases to reviewing physicians
• Communication with client regarding review needs
• Reach and maintain a 50-60 average case load per day after released from training

Requirements : Minimum Requirements

Minimum Requirements

• Arrive at work on time and ready to work every workday
• Utilize a computer, printer, and telephone for business purposes only
• General Typing Skills at 65wpm or better
• Data Entry 10 Key Skills at 5,000kph / Data Entry Alpha Numeric Skills at 10,000kph
• Knowledge of Microsoft Office 2003 (or more recent)
• Ask for help when needed
• Support others in a team environment
• Observe and respect the organizational flow of the office
• Sign and abide by the confidentiality agreement and ProPeer Employment Handbook

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.

They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of our personnel.

All ProPeer employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.