Senior Salesforce Business Analyst
NICE is looking to expand the Sales Enablement department in our regional headquarters in Hoboken, NJ. This position will drive Salesforce initiatives and projects that have a high impact on the company’s strategy.
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A successful candidate will build a strong relationship with BizOps & Sales and manage their responsibilities with timeliness, accuracy, and diplomacy.
Lead projects related to Salesforce, which includes process improvements, change requests, and Go-To-Market initiatives.
Work with business units to define and document project scope, requirements, timelines, and expectations and to report potential conflicts to management for evaluation.
Develop, manage, and maintain the detailed project schedule throughout the project life cycle, assuming complete ownership of all aspects of the project delivery
Identify project priority conflicts and report any issues affecting overall project delivery.
Work as a key interface point for business stakeholders, project submitters, and the development team to identify, discuss, and resolve any issues related to functional system delivery.
Communicate and lead meetings to provide project status to stakeholders and executives.
Provide timely support to Salesforce users and become the SME for Salesforce process and procedures.
Supporting ad hoc projects and report requests as needed
5+ years as a Salesforce Administrator or advanced Salesforce user
5+ years of experience in managing projects related to Salesforce.
CPQ experience is a plus.
Understand complex Salesforce environment.
Excellent customer service and people skills
Excellent problem-solving skills.
Ability to meet deadlines.
Self-starter, takes initiative, and can work without supervision.
Effectively communicate with interpersonal skills
Salesforce Admin certification or similar experience
Experience working with Agile methodologies.
Detail-oriented, strong business acumen, deadline-focused.
Proactive mentality on process improvements and issue resolutions
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