Position Summary
The division of Neuro-Oncology in the department of Neurology at the CUIMC is currently seeking a Clinical Coordinator II - RN Navigator.
The Clinical Coordinator II - RN Navigator will work under the supervision of the NP Clinical Manager in caring for patients with various Neuro-Oncology diseases, and to coordinate care with multi-disciplinary specialists.
Responsibilities
- Navigating the patient and family across settings and specialties according to the patient care plan
- Bridging gaps between various specialists, services, points of care encountered by the patient / family
- Coordinating expedited new patient visits and facilitating obtaining as well as reviewing of necessary records
- Serving as a consistent primarily contact for patient / family
- Serves as a constant point of contact through care continuum in collaboration with the admin team and per the direction of the providers as needed
- Perform other duties per direction of providers (MD / NPs)
ACCESS : NEW PATIENT ACCESS
- Working closely with the scheduling team to coordinate timely first visit that includes assisting with new patient record review and triaging to appropriate consult / specialty
- Facilitate and assist with collection of patient medical records, pathology slides, and images in preparation for first visit and corresponding with provider with review of gathered records
- Navigation for neurosurgery patients, particularly the inpatient / outpatient transition, and helping coordination for new outpatients
MEDICAL : CARE COORDINATION AND PATIENT REFERRAL
- Navigating care with multidisciplinary team including facilitating appointments with and access to providers outside of neurology or Columbia (including with radiation oncology, neurosurgery, heme-oncology, and with other specialties)
- Attends and participates in weekly multi-disciplinary tumor board meetings
- Anticipates and / or identifies potential logistical, financial, personal barriers to patient adherence to visit schedule and therapeutic plan;
makes other care team members aware and interfaces with family members and any relevant internal and external providers to troubleshoot / develop a plan to minimize or eliminate obstacles
- Free drug program assistance with MERCK / BMS and coordinate with third party vendor
- Miscellaneous clinical tasks per direction of MD / NPs EDUCATION PATIENT / FAMILY : Provides patient / family educational resources based on assessment findings relevant to teaching learning topics, styles and the identification of special needs and preferences
- Provides patient / family with materials related to disease, treatment, potential adverse effects, symptom self-identification and management, parameters for distinguishing between what can be self-managed and what requires disease team intervention
- Makes follow up contacts (e.g. by phone, email and visit) to ensure patient / family understanding of the plan of care, evaluated adherence levels and reinforced education provided
- Documents patient / family response to information provided and communicates to the appropriate clinical team members
- Coaches patient / family through diagnostic and therapeutic experiences to minimize anxiety and ensure adherence to medical plan;
provides warm handoffs at various points but maintains contact with patient / family and point of care managers as patients move along the continuum
Minimum Qualifications
- Bachelor's degree or equivalent in education and experience, plus four years of related experience as a Registered Nurse
- Must have a current New York State Registered Nurse license and board certification
- CPR / BLS certified
Preferred Qualifications
- Neurology or Neuro-Oncology experience in nursing
- Experience in supporting people with cancer and their families.
- Good communication skills and understands care coordination across disciplines.
- Excellent communication and organizational skills and a collaborative team approach to patient care.
- Bilingual (Spanish)