Clinical Coordinator II - RN

Position Summary

The division of Neuro-Oncology in the department of Neurology at the CUIMC is currently seeking a Clinical Coordinator II - RN Navigator.

The Clinical Coordinator II - RN Navigator will work under the supervision of the NP Clinical Manager in caring for patients with various Neuro-Oncology diseases, and to coordinate care with multi-disciplinary specialists.

Responsibilities

• Navigating the patient and family across settings and specialties according to the patient care plan
• Bridging gaps between various specialists, services, points of care encountered by the patient / family
• Coordinating expedited new patient visits and facilitating obtaining as well as reviewing of necessary records
• Serving as a consistent primarily contact for patient / family
• Serves as a constant point of contact through care continuum in collaboration with the admin team and per the direction of the providers as needed
• Perform other duties per direction of providers (MD / NPs)

ACCESS : NEW PATIENT ACCESS

• Working closely with the scheduling team to coordinate timely first visit that includes assisting with new patient record review and triaging to appropriate consult / specialty
• Facilitate and assist with collection of patient medical records, pathology slides, and images in preparation for first visit and corresponding with provider with review of gathered records
• Navigation for neurosurgery patients, particularly the inpatient / outpatient transition, and helping coordination for new outpatients

MEDICAL : CARE COORDINATION AND PATIENT REFERRAL

• Navigating care with multidisciplinary team including facilitating appointments with and access to providers outside of neurology or Columbia (including with radiation oncology, neurosurgery, heme-oncology, and with other specialties)
• Attends and participates in weekly multi-disciplinary tumor board meetings
• Anticipates and / or identifies potential logistical, financial, personal barriers to patient adherence to visit schedule and therapeutic plan;

makes other care team members aware and interfaces with family members and any relevant internal and external providers to troubleshoot / develop a plan to minimize or eliminate obstacles

• Free drug program assistance with MERCK / BMS and coordinate with third party vendor
• Miscellaneous clinical tasks per direction of MD / NPs EDUCATION PATIENT / FAMILY : Provides patient / family educational resources based on assessment findings relevant to teaching learning topics, styles and the identification of special needs and preferences
• Provides patient / family with materials related to disease, treatment, potential adverse effects, symptom self-identification and management, parameters for distinguishing between what can be self-managed and what requires disease team intervention
• Makes follow up contacts (e.g. by phone, email and visit) to ensure patient / family understanding of the plan of care, evaluated adherence levels and reinforced education provided
• Documents patient / family response to information provided and communicates to the appropriate clinical team members
• Coaches patient / family through diagnostic and therapeutic experiences to minimize anxiety and ensure adherence to medical plan;

provides warm handoffs at various points but maintains contact with patient / family and point of care managers as patients move along the continuum

Minimum Qualifications

• Bachelor's degree or equivalent in education and experience, plus four years of related experience as a Registered Nurse
• Must have a current New York State Registered Nurse license and board certification
• CPR / BLS certified

Preferred Qualifications

• Neurology or Neuro-Oncology experience in nursing
• Experience in supporting people with cancer and their families.
• Good communication skills and understands care coordination across disciplines.
• Excellent communication and organizational skills and a collaborative team approach to patient care.
• Bilingual (Spanish)
2 days ago