Part-Time - Customer Retention Representative
Primary Duties & Responsibilities
The Customer Retention Department is responsible for conserving business on behalf of the Company. You’ll be a vital part of a dedicated, professional team.
Representatives play a key role in ensuring that customers who call in with the intention of cancelling are provided assistance in understanding the importance of keeping their coverage, as well as providing policy maintenance.
Globe Life Inc. is looking for outgoing, hardworking individuals who are self-starters, can work independently and are detail oriented.
As a Customer Retention Representative you’ll handle inbound and outbound telephone calls with customers who are calling to cancel their insurance coverage and / or place calls to current policyholders regarding coverage, premium due, as well as other policy information.
You’ll answer questions about policy benefits and premiums and accurately document the information on the appropriate database.
You must have a positive, helpful attitude with customers to quickly gather information and record it. There is no cold calling and no phone sales.
Friendly, casual work environment with full-time and part-time positions available. Excellent earning potential hourly wage plus bonus based on performance.
Primary duties & responsibilities :
- Handle inbound and outbound calls to customers to assist with their policy related questions and verify and document information
- Clearly explain the policy benefits and premiums due to customers
- Ability to solve complex policyholder issues with a positive attitude
- Use discretion and tact when speaking with customers
- Reselling the benefits of our policies
- Bilingual (Spanish) hourly pay differential
Required Knowledge, Skills, & Abilities :
- Excellent oral and written communication
- Superior customer service skills required friendly, efficient, good listener
- Proficient use of the computer, keyboard functions and Microsoft Excel
- Ability to work under pressure and multi-task
- Excellent organization and time management skills
- Must be detail-oriented with the ability to analyze information and make logical conclusions
- Have a desire to learn and grow within the Company
Education & Work Experience :
- High school diploma or equivalent
- 1+ years of experience; previous inside sales experience a plus
Physical Requirements :
- Heavy phone and PC use
- Sitting and wearing a headset for extended periods of time
- Reaches above shoulder level
- Some overtime may be required
Part-Time Hours :
4 days a week (5 : 00 pm-9 : 00pm) and a half day on Saturday (8a-12p) closed Sun.
Customer Service Representative, Full or Part Time
Customer Service Representative. We want you to join our team as a Customer Service Representative. As a Customer Service Representative, you will enjoy:. You will greet customers, run the register, cashier, make purchase suggestions and sometimes work with our food program. ...
Part-Time Grocery Stocking/Reset Merchandising Representative in Allen, TX (568)
Customer Focus – making Kroger customers and their needs a primary focus of one’s actions; developing and sustaining productive relationships with Kroger employees. Self-Starter – working the majority of the time without direct supervision; prioritizing, organizing and completing w...
Part-Time - Customer Retention Representative.
As a Customer Retention Representative you’ll handle inbound and outbound telephone calls with customers who are calling to cancel their insurance coverage and/or place calls to current policyholders regarding coverage, premium due, as well as other policy information. The Customer Retention Departm...
Customer Service Representative, Full or Part Time
Customer Service Representative. We want you to join our team as a Customer Service Representative. As a Customer Service Representative, you will enjoy:. You will greet customers, run the register, cashier, make purchase suggestions and sometimes work with our food program. ...
Part Time - Sales Representative - Entry Level
Some work as much as possible, some are looking for seasonal work, some are looking for part time work, and others choose to be super part time around other commitments such as other jobs, classes, internships, and vacations. Vector Marketing is filling immediate openings for part-time sales reps. T...
Part-Time Grocery Reset Merchandising Representative in Plano, Texas
Customer Focus – making Kroger customers and their needs a primary focus of one’s actions; developing and sustaining productive relationships with Kroger employees. Self-Starter – working the majority of the time without direct supervision; prioritizing, organizing and completing workload accurately...
Part Time Customer Experience Manager
In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager. Train, observe, and c...
Customer Retention Representative
Customer Retention Representative. Customer Service/Retention Specialists. We offer competitive wages and paid training - no previous Customer Service experience is required. We are seeking outgoing, customer service-oriented people for our inbound and outbound call center. ...
Part-Time Grocery Stocking/Reset Merchandising Representative in McKinney, Texas
Customer Focus – making Kroger customers and their needs a primary focus of one’s actions; developing and sustaining productive relationships with Kroger employees. Self-Starter – working the majority of the time without direct supervision; prioritizing, organizing and completing workload accurately...
Customer Retention Representative (Remote- Work from Home).
Customer Service/Retention Specialists. We offer competitive wages and paid training - no previous Customer Service experience is required. We are seeking outgoing, customer service-oriented people for our inbound and outbound call center. Reselling the benefits of our policies and providing excelle...