Mechanical Field Service Operations Manager

Job Description

Job Description

Come join John W. Danforth Company, one of the largest mechanical contractors in the Northeast! We are an employee-owned company and believe our greatest asset is our people.

We are looking for team members who are passionate about delivering industry-leading experiences to our customers and supplying turn-key solutions for any HVAC, refrigeration, critical environment, custom metal fabrication, energy performance, or specialty mechanical project.

As a Field Service Operations Manager, you will oversee the Western New York (WNY) Region's field service operations, ensuring efficient and high-quality service delivery for HVAC, plumbing, and environmental services.

You will also manage a team of field supervisors and service coordinators, drive revenue growth, and maintain P&L responsibility for the region.

Are you a leader committed to delivering solutions that exceed expectations? Do you possess strong organizational skills and a sharp / acute / keen eye for detail?

In this role, you will effectively manage and oversee the field service team, promptly meeting all customers’ needs. If this opportunity interests you, we invite you to join our team!

What We Offer :

• Danforth invests in you and your future with directed employee engagement, team support, career development, and mentoring.
• We are a professional organization offering quality benefits, including :
• Medical, dental, disability, and life insurance
• 401(k) and ESOP with generous profit-sharing / matching contributions
• Competitive PTO, holidays, and other financial incentives

What We Ask of You :

• Oversee a dedicated team, including the Plumbing Manager, HVAC Field Service Supervisor, Environmental Service Field Supervisor, Plumbing Service Coordinator, HVAC Service Coordinator, and Environmental Service Coordinator.
• Monitor and manage contract execution and compliance with client commitments to ensure high-quality execution of all service work across trades.
• Efficiently schedule all work and help to develop and implement standard operating procedures to improve operational efficiency.
• Oversee P&L and develop / manage budgets, forecasts, and financial plans.
• Conduct financial reviews for all service work, providing feedback to the team.
• Assist in driving revenue growth through pull-through work and effective resource management.
• Foster strong customer relationships, ensuring satisfaction and repeat business.
• Lead, coach, and develop the field service team to meet customer expectations.
• Address and resolve conflicts effectively within the team, manage customer escalations, and ensure timely resolution of issues.
• Promote a safety-first culture among the field service team and conduct regular safety audits.
• Stay updated on industry trends, technologies, and best practices to ensure compliance with health and safety regulations and company policies.
• Ensure the field service team has the necessary tools and equipment while providing technical guidance and support.

Experience & Competencies :

• Bachelors’ degree or a minimum of 10 years of related work experience is necessary.
• Proven management experience in the mechanical service industry and P&L responsibility for a business with a revenue of more than $5M annually is required.
• Leadership experience in the HVAC or plumbing service industry and facilities management trades is preferred.
• Proficiency in standard office applications such as MS Word, Excel, Outlook, and general software navigation
• Ability to quote HVAC repairs and replacements
• Excellent customer service and leadership skills, including effective verbal and written communication
• Ability to work collaboratively with colleagues and staff with solid conflict management skills to create a team-oriented, results-driven environment
• Detail-oriented and highly organized, with the ability to handle multiple tasks and assignments
• Must have the integrity, enthusiasm, and willingness to represent the company in the most professional, positive manner

Danforth offers a competitive benefits package for eligible employees, including medical, dental, vision, life, disability, paid time off, 401(k), with company match, and participation in our Employee Stock Ownership Plan (ESOP).

The estimated compensation range for this role is $85,000-$100,000. This range is based on several factors, including individual education, qualifications, training, prior work experience, and work location.

John W. Danforth Company is an equal opportunity employer and is committed to a workplace free from discrimination. All employees and applicants for employment will be considered without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.