Counter Attendant

Job Description

Job Description

COUNTER ATTENDANT

Salary Range : $Min Wage per hour (DOE and State) + MSC

ABOUT US : We define hospitality as 'warmth to strangers' and believe it has a place in any business and across all positions.

We are a group who are interested in creating diverse hospitality experiences - whether a hotel, a pizza slice shop, a grocer, a flower shop, a home goods store, a bakery, or a restaurant - we are passionate about it all.

Regardless of whether your position is in retail, wholesale, maintenance, driving, events, design, accounting, HR, or food & beverage - we enjoy working with people who want to work in an environment that defines hospitality the way we do and are curious to learn more about the different types of businesses we offer

POSITION SUMMARY : As a team member of the Gjelina Group, every role is key in our mission to consistently create thoughtfully nuanced experiences for guests in each of our locations.

We ask all of our team members to participate in knowledgeable and respectful communication with guests and each other, coming to work with a desire to learn and work together.

Each position in our team requires teamwork, a flexible schedule, the ability to stay calm within a busy environment, and the ability to multitask and stay organized.

The Counter Attendant is the primary guest point of contact for the counter. Counter Attendants ensure that excellent quality and superb service are enjoyed by all of our guests.

General Attributes :

• To maintain a high customer service focus by approaching your job with our guests' satisfaction always in mind.
• To have a positive impact , taking responsibility and initiative to resolve issues, always clearly communicating with both guests and your colleagues.
• To be decisive, accept responsibility for making things happen, think ahead, and develop contingency plans (while ensuring that you have the support to get the job done).
• To be motivated and committed , approaching all tasks with enthusiasm, and seizing opportunities to learn new skills or knowledge in order to improve your performance.
• To be flexible , responding quickly and positively to changing environments
• To maintain high team focus by strong leadership, showing cooperation, and support to colleagues in the pursuit of department goals.

Essential Duties and Responsibilities Other duties may be assigned.

• Knowledge of all dishes on the menu, to be able to identify them and to know their ingredients
• Adhere to all health, safety, alcohol control, and sanitation protocols
• Always provide prompt, attentive service. Greet / Thank all customers as they enter / exit the space.
• Takes guest's orders in Point of Sale - "POS"
• Always suggests product alternatives to enhance guest food experience.
• Completes sales transactions in an accurate and timely manner
• Prepare espresso drinks to order
• Prepare drink orders in accordance with all recipes provided by Gjelina Management.
• Work with BOH to expedite orders in an orderly and timely manner
• Organize, clean, and maintain all areas of the counter.
• Prepare the floor at the opening and closing of each shift, stocking, cleaning, and preparing for service.
• Prepare stations at the opening and closing of each shift, stocking, cleaning, and preparing for service.
• Ensure all stations are equipped for service.
• Assist others with stations when needed.
• Maintain station throughout the shift, keep spaces clean and tidy, includes wiping down cases and all surfaces, and restocking throughout the day.
• Attend pre-shift meetings to find out the changes on the menu, 86s, and Chef's aesthetic for new dishes.
• Respond to any menu / drinks queries with knowledgeable answers.
• Deal with any service issues through your floor manager and communicate any unresolved issues to them at the end of the shift.
• Understand the right of way (guests, counter, and staff)
• Other duties as assigned by supervisor / manager

QUALIFICATIONS : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Minimum 1-2 years restaurant or related experience (preferred).
• Minimum 1 year barista experience
• Ability to understand and follow written and verbal instructions
• Ability to use all relevant items of equipment
• Understanding, knowledge, and ability to comply with safety, sanitation, and food handling procedures
• Ability to prioritize work activities, provide accurate information and assistance to any management or colleagues' request in a timely and courteous manner.
• Ability to keep calm when faced with any unusual situations.
• Ability to perform the essential functions of the job.
• Knows basic Math.
• Able to take guest orders in Point of Sale - "POS"
• Ability to take and follow direction
• Ability to work in a team environment
• Ability to work calmly and effectively under pressure
• Must have problem solving abilities, be self-motivated, and organized
• Able to work in a fast-paced environment
• Neat, clean, and professional appearance
• Willingness to work a flexible schedule, including weekends and nights
• Exhibit a sense of urgency
• Willingness to work on your feet
• Has high level of enthusiasm and self-motivation
• Knowledge of proper food handling.
• Knowledge and use of kitchen forms / systems.
• High School education, diploma (or in process) or GED, preferred.
• Food Handler Certification - Food Handling & Sanitation Awareness, desired
• Must understand how to abide by the rules of the Department of Health related to Food Service.

PHYSICAL DEMANDS : The physical demands described are representative of those that must be met by an employee to successfully perform the essential function of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the position is regularly required to stand and walk for long periods of time. The employee must regularly lift and / or move up to 15 pounds, frequently lift and / or move up to 25 pounds, and occasionally lift and / or move up to 35 pounds.

Ability to work with restaurant equipment and dishware (food warmers, ovens, fryers, knives, pots, plates, pans, etc.). Bending, stooping, reaching, twisting, grasping, pinching, smelling, tasting, reaching / lifting above shoulders in a repetitive manner;

use hands to finger, handle, or feel; reach with hands and arms and talk or hear. Ability to work with cleaning solutions.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT : The work environment characteristics described are representative of those the position encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment may be moderate to loud, with surrounding areas that may be wet, hot / cold, slippery, or humid.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER : THE GJELINA GROUP HAS CREATED A CLIMATE OF PURPOSEFUL INCLUSION, AN ENVIRONMENT WHERE ALL CAN FEEL AFFIRMED, SAFE, VALUED AND GIVEN THE OPPORTUNITY TO THRIVE WITHIN THE COMPANY.

WE APPRECIATE AND ACKNOWLEDGE THE DIVERSITY OF HUMANITY, A DIVERSITY WHICH INCLUDES DIFFERENCES, SEX, AGE, RACE, ETHNICITY AND NATIONAL ORIGIN, RANGE OF ABILITIES, SEXUAL ORIENTATION, GENDER IDENTITY, GENDER EXPRESSION, FINANCIAL MEANS, EDUCATION AND POLITICAL PERSPECTIVE.

THESE BELIEF AND PRACTICES APPLY TO ALL OF THE ACTIVITIES OF OUR BUSINESS INCLUDING DECISIONS FOR CAREER OPPORTUNITIES OR EMPLOYMENT.

SOMOS UN EMPLEADOR QUE PROMUEVE LA IGUALDAD DE OPORTUNIDAD : EL GRUPO GJELINA HA CREADO UN CLIMA DE INCLUSIÓN CON PROPÓSITO, UN ENTORNO DONDE TODOS PUEDEN SENTIRSE AFIRMADOS, SEGUROS, VALORADOS Y SE LES DA LA OPORTUNIDAD DE PROSPERAR DENTRO DE LA EMPRESA.

APRECIAMOS Y RECONOCEMOS LA DIVERSIDAD DE LA HUMANIDAD, UNA DIVERSIDAD QUE INCLUYE DIFERENCIAS, SEXO, EDAD, RAZA, ETNIA Y ORIGEN NACIONAL, RANGO DE HABILIDADES, ORIENTACIÓN SEXUAL, IDENTIDAD DE GÉNERO, EXPRESIÓN DE GÉNERO, MEDIOS FINANCIEROS, EDUCACIÓN Y PERSPECTIVA POLÍTICA.

ESTAS CREENCIAS Y PRÁCTICAS SE APLICAN A TODAS LAS ACTIVIDADES DE NUESTRO NEGOCIO, INCLUIDAS LAS DECISIONES SOBRE OPORTUNIDADES DE CARRERA O EMPLEO.

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