Customer Service Specialist

Job Description

Job Description

Job Title : Customer Service Specialist | Temp-to-Hire | Lawrence, IN

Location : On-site near Lawrence, IN

Schedule : Monday–Friday, 8 : 00 AM – 5 : 00 PM

Pay Rate : $24–$26 per hour

Employment Type : Temp-to-Hire

LHH is seeking an experienced Customer Service Specialist to join a dynamic logistics team in Lawrence, IN. This is a temp-to-hire opportunity offering competitive pay and a stable weekday schedule.

Key Responsibilities :

• Manage customer accounts from order placement through delivery.
• Process orders, cancellations, and changes with accuracy and attention to detail.
• Verify inventory levels, shipment details, pricing, and delivery timelines.
• Communicate effectively with domestic and international customers via phone, email, and online chat.
• Address and resolve customer concerns with professionalism and urgency.
• Maintain detailed records of customer interactions, inquiries, and complaints.
• Collaborate with internal teams to ensure smooth order fulfillment and customer satisfaction.
• Assist with incoming calls, credit issues, and office coverage during holidays (excluding Thanksgiving and Christmas Day).

Required Skills & Qualifications :

Pay Details : $24.00 to $26.00 per hour

Search managed by : Melanie Lake

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer / Veterans / Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https : / / www- uat.lhh.com / us / en / candidate -privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and / or security clearance requirements, including, as applicable :

Massachusetts Candidates Only : It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.