The Operations Manager will lead the day-to-day operations of Eagan Insurance, ensuring smooth workflows across departments.
This role requires balancing strategic oversight with hands-on management to enhance operational efficiency, meet client expectations, and support the agency's growth.
The Operations Manager will work closely with senior leadership to align operational processes with the agency's business objectives.
Key Responsibilities :
- Manage daily operations across departments, ensuring smooth workflows and service delivery.
- Develop and implement operational policies and procedures to optimize efficiency.
- Oversee staffing, resource allocation, and project management to support business goals.
- Collaborate with department heads (e.g., claims, underwriting, sales) to align operations with business strategies.
- Ensure compliance with industry regulations and internal policies.
- Monitor performance metrics (KPIs) to identify areas for improvement and provide actionable insights.
- Manage vendor relationships, contracts, and service-level agreements (SLAs).
- Lead efforts to streamline processes using technology and automation tools.
- Identify and mitigate operational risks to ensure business continuity.
- Prepare operational reports and present insights to senior leadership.
Qualifications :
- Bachelor's degree in business administration, management, or a related field.
- 5+ years of experience in operations management, preferably within the insurance or financial services industry.
- Strong leadership and team management skills with a focus on continuous improvement.
- Proven ability to manage budgets, schedules, and projects effectively.
- Excellent problem-solving and decision-making abilities.
- Strong knowledge of insurance operations, regulatory requirements, and best practices.
- Proficiency in Microsoft Office Suite and operations management tools.
Preferred Skills :
- Experience with property & casualty or commercial insurance processes.
- Familiarity with compliance requirements relevant to Louisiana's insurance industry.
- Six Sigma or Lean Management certification is a plus.
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