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Partner Success Manager (Rewards Partnerships)NewNYC or Remote

Partner Success Manager (Rewards Partnerships)NewNYC or Remote

MesaNew York, NY, US
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Partner Success Manager (Rewards Partnerships)

Mesa is on a mission to make homeownership more affordable and rewarding. Led by a world-class team of repeat founders and fintech operators from Uber, Amex, Robinhood, Capital One, Bilt Rewards, Cash App, Square, Zillow, LendingTree, and Spotify, they are creating the homeowner membership category. Their platform gives real value back to consumers for the $6T in annual homeownership spend. Homeowner membership offers exclusive benefits and rewards across mortgage originations, mortgage payments, warranty, insurance, HELOC, and more. Mesa is bringing credit card style membership to every financial product for your home.

About the Role

We're looking for a strategic and relationship-driven Partner Success Manager to lead our rewards partnerships (benefits and redemptions). This person will play a critical role in growing and deepening our partner ecosystem, ensuring our partners see value from Mesa while continuously improving the member experience.

You'll be the face of Mesa to a portfolio of top-tier brandsowning partner health, reporting, optimization, and growth. From presenting insights in QBRs to collaborating on new offers and launches, you'll be essential in making our partner programs best-in-class.

How You'll Make an Impact

Account Management & Optimization

  • Own day-to-day relationships with Mesa's rewards partners (e.g., travel, home improvement, grocery, home services, and other categories)
  • Act as the strategic advisor and main point of contact across assigned accounts
  • Develop and deliver QBRs and ongoing performance recaps with actionable insights
  • Monitor and analyze performance data to optimize redemption experience and ROI for partners

Growth & Upsell

  • Identify opportunities to expand the partnership scope (e.g., bonus point campaigns, co-marketing, new features)
  • Collaborate cross-functionally with marketing, product, and analytics to bring upsell ideas to life
  • Pitch new pilots and seasonal promotions to drive mutual growth

    • Partner Experience

  • Ensure seamless onboarding, benefit launches, and campaign execution
  • Proactively flag and resolve any issues related to redemption flow, reporting, or customer experience
  • Champion partner feedback internally to improve tools, reporting, and Mesa's overall value proposition

    • Strategic Planning

  • Contribute to the long-term vision for partner successdeveloping frameworks and best practices
  • Work closely with the partnerships and product teams to help shape reward strategy and partner roadmap
  • Stay ahead of industry trends in loyalty, rewards, and partner marketing

    • Requirements

  • 46 years of experience in customer success, account management, or strategic partnerships
  • Background in loyalty, fintech, or consumer tech preferred
  • Data-fluent : comfortable using dashboards and spreadsheets to drive insights and tell a story
  • Exceptional communicator and relationship builderable to influence and manage stakeholders
  • Organized, proactive, and comfortable working in a fast-paced, early-stage environment
  • Passionate about consumer experience and creating delightful, high-impact partner programs

    • Benefits

  • Competitive compensation, including meaningful equity
  • Best in class health, dental, and vision insurance
  • 401(k) plan
  • Unlimited vacation policy

    • Location : NYC or Remote

    To Apply : Principals only. But seriously, no recruiters.

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