Full Time Front Desk Customer Service Representative

Are you looking for a great gig where the work is actually fun? Do you want to work somewhere you can get real job experience and make a difference?

Check out Goldfish Swim School We’re a rapidly growing, award winning franchise that is not your typical company!

Requirements :

• Full time availability
• Excellent interpersonal communication and organizational skills
• Sales acumen to convert leads and contribute to business growth

Job Title : Front Desk Customer Service Representative Reports to : General Manager FLSA Status : Non-Exempt Summary : Promotes quality customer service and processes sales and registration transactions.

Acts as the first point of contact for potential and current Goldfish customers, and is responsible for presenting a positive image for the company.

Duties and Responsibilities :

• Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner.
• Contacts leads to educate them on our program and convert them into active members.
• Processes student registrations using effective sales / customer service techniques.
• Schedules and manages birthday / pool parties.
• Resolves customer concerns / complaints using a professional approach.
• Assists members with purchases of merchandise and vending.
• Greets parents and students as they report to the front desk.
• Checks in students on the attendance tracking system.
• Maintains cleanliness of the front desk area, Snack Shack area, changing areas, restrooms and observation area.
• Monitors Snack Shack area and provides guidance to Snack Shack staff.
• Checks voicemail and email correspondence and responds in a timely manner.
• Updates informational displays with accurate and timely promotions and literature.
• Provides occasional administrative support for management personnel, including the General Manager and Assistant General Manager.
• Makes collection calls to resolve open account problems.
• Prepares daily student lesson schedules for use by instructors and management staff.
• Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary.
• Fulfills other duties and responsibilities as assigned by the Employer.

Education / Experience : Two years customer service and sales experience preferred. Intermediate level computer skills required using Word, Excel and other software systems.

Certifications and licenses : CPR, First Aid and AED certification required, training provided upon hire. Work Environment : While performing this job, the employee is exposed to heat and humidity occasionally.

Noise level is usually moderate. Compensation : $15.00 per hour

Compensation : $15.00 per hour

Why Dive In With Goldfish?

Paid Training We set you up for Extraordinary Results! It doesn’t matter if you’ve never learned to swim yourself or if you’re a seasoned swimmer, we are proud to provide our team with paid training, certifications and ongoing support.

Flexible Schedules Work life balance is essential to any team! At Goldfish, we understand you have commitments outside of work - family, school, sports, whatever it may be - and we celebrate that! We offer convenient schedules to accommodate YOU! All Are Welcome At Goldfish, we value Diversity & Inclusion! We pride ourselves on creating a welcoming environment for all by treating everyone with Integrity, Compassion and Trust as we work together to make waves for water safety.

Make Waves...In Your Community Our team members are literal life-savers. Superheroes. Wavemakers. At Goldfish, you’re helping keep the children of your community safer in and around water - and that’s something to CELEBRATE! Make Waves.

In Your Career Dip your toe into a pool of possibilities at Goldfish! You’ll learn life lessons through leadership, mentorship and ongoing training.

From customer service to education, healthcare to business, you’ll gain impactful work experience that is sure to make a splash in your future, no matter what your career path! High Fives & Tropical Vibes! We believe in making a big deal about life’s accomplishments by remembering to CELEBRATE! We give high fives, dance and have some serious fun while doing some serious work.

And with tiki huts, palm trees and surfboards, every work day will make you feel like you’re on vacay! Going for Gold! We align with partners who not only share our passion for water safety, but also share our core values.

Helping us make a splash are World Record Holders and Olympic Gold Medalists Ryan Murphy and Cullen Jones! We are also committed to making waves, giving back and saving lives through our partnership with the USA Swimming Foundation.

Grow with Goldfish There’s no limit to where you can go with Goldfish! We’ve seen part time team members #GrowUpGoldfish - becoming managers, joining the Franchise Support Team, and even going on to own and operate their own Goldfish Swim School! Dip a toe or dive all the way into the pool of possibilities and endless opportunities!