Service Advisor - Holman Motorcars, St. Louis
Holman Motorcars, St. Louis is currently looking for a Service Advisor to join their team!
What will you do?
Prepare service estimates, sell routine maintenance / repair services and conduct follow-ups regarding unsold services and customer inquires
Perform opening and closing responsibilities
Schedule appointments, answer phones and collect funds for services performed
Predict the time needed for completion and stay in constant communication with the customer during the repair process
Assist with the coordination of alternate transportation, rental car reservations, shuttle etc.
Sell needed maintenance services and related parts to customers
Identify customer requests
Conduct a complete vehicle walk around
Present multi-point inspection results to customers
Recommend needed maintenance services and related parts
Conduct a detailed active delivery of each vehicle
Make appropriate prospecting and follow-up contacts with owners
Provide outstanding customer service in accordance with dealership policies
Write complete, accurate repair orders in accordance with dealership and manufacturer policies
Provide estimated cost analysis of automotive repairs and routine maintenance.
Provide in-depth information on original equipment manufacturer (OEM) part options
Perform all other duties and special projects as assigned.
What are we looking for?
1 year Service Advisor experience preferred
High school diploma or general education degree (GED)
Strong multitasking skills
Intermediate skills in CDK or Reynolds and Reynolds software
Excellent communication and customer relations skills
Strong verbal and written communication skills
Ability to explain complex information in an accessible manner
Approach transactions with sales-minded professionalism and suggestively sell products and services to customers, including making clients aware of all packages and retail options available
Ensure absolute customer satisfaction with proper etiquette during follow-ups, regardless of whether the service recommendations were completed or not
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