CornerStone Staffing has partnered with a customer that is a child care assistance provider and non-profit organization.
Title : Customer Service / Phone Team (Bilingual highly preferred)
Location : Dallas (75247)
Pay : $16-$18 / hr BOE (up to $18 for bilingual only)
Schedule : Monday - Friday 8 : 30am - 5 : 30pm
Temp to Hire
Responsibilities :
You will provide clerical and administrative support to the Child Care Assistance program with the phone team taking inbound calls from parents who are asking questions about the program and their account.
All associates in this role are crossed trained to work at the front desk to assist walk-in customers, too, but primary on phones.
For this role, we need someone :
Comfortable with speaking to customers about our processes and services
Multi-tasking in order to move the calls along (entering notes, etc. while on a call)
Will need to possess strong CS experience as you will be navigating and providing solutions to applicant questions
EDUCATION / EXPERIENCE
REQUIRED : High School diploma or equivalent required
REQUIRED : One year call center or high call volume in an office setting, general office experience required
Preferred : Bilingual in Spanish
Preferred : Account Management experience
Knowledge of basic computer software (Word, Excel, Outlook)
Strong data entry skills, communication skills, and customer service skills
Must be able to effectively problem solve and be flexible
Must be able to promote a positive work environment, multi-task and handle confidential information
Prompt and regular attendance required
Must be able to proficiently and accurately process data entry, scan documents, and meet deadlines associated with each task
Must be a team player and be able to work independently and take initiative
Benefits offered once hired on :
Medical Benefits
State of the art on-site gym
Tuition Reimbursement
401K
Application Process Includes :
Drug testing
Background check
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