Role : Desktop Engineer
Job type : Fulltime
Location : Chicago, IL
Salary -65-70k
Roles and responsibilities :
- IT End User Support Technician
- Requirements and Qualifications :
- Must work well, independently, without supervision, in a fast-paced, high-volume environment and be able to organize and prioritize tasks.
- Excellent troubleshooting and technical support skills; working directly with end users.
- Expert knowledge and hands-on experience with Windows workstations, desktop and laptop hardware, and user access, including account creation, network connectivity, maintenance, and support.
Windows 10, Office 365, Active Directory, Okta, Etc.)
- Required to be punctual, keep all appointments, and available to provide end user support throughout the day.
- Friendly, courteous, customer advocate, dedicated to the success of the business.
- Comfortable working directly with local and remote management, reporting and providing solutions for IT issues.
- Ability to think outside-the-box, deal with ambiguity, and provide creative solutions as required.
- Hands-on professional experience working with Windows 10, Office 365 (Outlook, OneDrive, SharePoint, Teams, etc.), Adobe Acrobat, ServiceNow, Global Protect VPN, PrinterLogic, Okta, SoftPhone, etc.
- Excellent written and verbal communication skills and working knowledge of Microsoft Outlook, Word, and Excel.
- Required to be on-site, at the local office Monday through Friday, excluding company holidays or other office closures.
- Day-to-Day Job Duties :
- Customer Support :
- Be a great customer advocate and positively represent IT.
- Provide on-site and remote support for end users.
- Work directly with end users and management to identify and resolve issues, install and update software, install and configure peripheral hardware, and answer technical questions.
- End User Access and Connectivity :
- Work with local HR team and management to create and manage user accounts in Active Directory and Office 365.
- Troubleshoot and resolve user access and connectivity issues as required.
- Computer Hardware and Software :
- Setup and maintain all computer hardware, including desktops, laptops, docking stations, monitors, mice, keyboards, and desk phones.
Including new desk / office setups and refreshing obsolete equipment)
- Coordinate computer hardware and software orders with procurement team and help manage local inventory.
- Hardware includes laptops, desktops, monitors, docking stations, and other peripherals.
- Software includes Windows 10, Office 365 (Outlook, OneDrive, SharePoint, Teams, etc.), Adobe Acrobat, ServiceNow, Global Protect VPN, PrinterLogic, Okta, SoftPhone, etc.
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