Fitness Trainer

Are you interested in fitness and wellness?

Join our team at Planet Fitness! Help us provide a superior level of customer service to Planet Fitness members, prospective members, and guests, ensuring an exceptional "Judgement Free" experience.

We thrive on friendliness and cleanliness so a positive, upbeat attitude is a must! Basic computer proficiency and frequent physical activity are required.

Start your Planet Fitness career today!

Job Summary :

The Fitness Trainer is our fitness ambassador and a key member of the Planet Fitness team. This individual is largely responsible for the member experience in club, particularly the successful execution of the PE@PF Program.

Reports To

Club Manager and Assistant Club Manager

Essential Duties and Responsibilities

Member Training

• Design individual exercise programs for each member based on their exercise experience, medical background, and personal goals.
• Train Planet Fitness members during PE@PF small group training sessions.
• Submit all training programs and workout logs to the supervisor for review.
• Log training session attendance data into the Datatrak system.
• Track and record PE@PF success metrics.
• Monitor the primary workout areas to make sure that members are using the equipment appropriately.
• Develop and implement exercise programs that are safe, effective, and appropriate for individuals who are apparently healthy or have medical clearance to exercise.
• Conduct health history interviews in order to determine the need for referral and to identify any contraindications for exercise.
• Assist members in setting and achieving realistic fitness goals.
• Teach correct exercise form and technique, including progressions and regressions, through demonstration, explanation, and proper cueing and spotting techniques.
• Empower individuals to begin and adhere to their exercise programs using guidance, support, motivation, lapse-prevention strategies, and effective feedback.
• Design structured exercise programs for individuals and small groups.
• Educate members about fitness- and health-related topics, to help them in adopting healthful behaviors that facilitate exercise program success.
• Protect member confidentiality according to the Health Insurance Portability and Accountability Act (HIPAA) and related state and federal laws.
• Refer members to other healthcare professionals when appropriate.
• Customer Service / Front Desk Activities
• Greet members and guests, provide exceptional customer service in a way that makes members feel comfortable and welcomed.
• Answer phones in a friendly manner and professionally assist callers.
• Check members in, give tours and sign up new members, log amenities and communicate updates and events to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Conduct beverage and merchandise purchases on the POS system.
• Exceed the minimum required daily statistics.
• Assist in emergency medical situations as per training.
• Uphold rules and policies in the facility.

Member Accounts

• Utilize POS system to assist with new membership cards, change of address and billing or payment questions.
• Properly submit refund requests.
• Check member into fitness classes using Datatrak systems.
• Create new memberships and guest accounts for members.
• Uphold integrity and security with member documents and sensitive information at all times.

Club Cleanliness and Maintenance

• Perform regular facility cleaning and upkeep such as mopping up spills, re racking weights, and picking up trash.
• Perform regular cleaning of assigned fitness equipment.
• Stock supplies as necessary.
• Inspect all equipment for possible malfunction or damage and report findings to the appropriate individual(s).
• Inspect AED equipment.

Qualifications / Skills

• Must have a NCCA accredited trainer certification (example : AEC or NCSF)
• Must be CRP / AED certified
• Passion for health and fitness
• Uphold core values of Planet Fitness at all times by upholding the beliefs of teamwork, positivity, integrity, passion and accountability
• Ability to handle emergency situations as per training.

Physical Demands

• Visible and continuous activity during shift
• Continual talking in person or on the phone to members during shift
• Must be able to lift up to 75 lbs.
• Frequent climbing, balancing, kneeling and crouching during shift
• Frequent cleaning of equipment and facilities
30+ days ago