As the Senior Manager of Seller Performance Operations, you will play a critical role in shaping the success of our seller community.
Your leadership will ensure the highest standards of seller performance, enhancing customer satisfaction and achieving our critical performance goals.
You will also lead the process to manage our roadmap to ensure it is kept on track and we are held accountable to meeting deadlines.
This role requires a strategic thinker with a passion for excellence, an analytical mindset, and the ability to lead and inspire a team.
Increase your chances of reaching the interview stage by reading the complete job description and applying promptly.
Key Responsibilities :
- Develop and implement strategies to monitor, evaluate, and enhance seller performance, ensuring alignment with Performance Standards objectives.
- Lead a team responsible for the operational execution of seller performance programs, including performance monitoring, reporting, and improvement initiatives.
- Collaborate with cross-functional teams, including Product, Customer Service, and Data Analytics, to identify and address key drivers of seller performance.
- Provide feedback to the Performance Operations Strategy and Programs team based on metrics and KPIs to effectively measure seller performance and operational efficiency.
- Manage communication and relationships with key internal stakeholders, providing guidance to improve performance and compliance with platform standards.
- Drive continuous improvement by identifying operational inefficiencies and implementing solutions to optimize processes and enhance seller engagement.
- Stay informed of industry trends and best practices related to seller management and performance optimization.
- Build, maintain and own process to ensure Product Roadmap and initiatives are meeting the strategic direction and needs of Seller Performance, Health, and Trust.
You'll sweep us off our feet..
- Strong analytical skills and ability to leverage business intelligence and analytical platforms to drive data-driven decision making.
- Capable of interpreting complex data, identifying trends, and providing insights that influence strategic decisions.
- Experience in SQL and a strong understanding of data warehousing concepts is essential.
- Possess excellent problem-solving skills, attention to detail, and the ability to communicate complex data in a simplified manner.
- Bachelor's degree in Business, Operations Management, or a related field. Master’s degree or MBA preferred.
- 5-7 years of experience in operations management, with a focus on seller performance management or seller / vendor relations, preferably in an e-commerce or online Marketplace.
- Proven leadership skills with the ability to manage and motivate a high-performing team.
- Strong analytical and problem-solving skills, with the ability to drive decisions based on data.
- Excellent communication and interpersonal skills, with the ability to effectively manage stakeholder relationships at all levels.
- Deep understanding of e-commerce operations and marketplace dynamics.
- Experience with data analysis tools and software (e.g., Tableau, Power BI, Looker and Excel) is preferred.
Benefits & Perks :
Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.
Equal Opportunity Employer
Walmart, Inc. is an Equal Opportunity Employer By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them.
That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions while being inclusive of all people.
Minimum Qualifications :
Bachelor's degree in information technology, computer science, or related area and 5 years’ experience in eCommerce merchandising, site operations, business management, or related area.
7 years’ experience in eCommerce merchandising, site operations, business management, or related area. 2 years’ supervisory experience.
Preferred Qualifications :
ECommerce Merchandising, Site Operations, Business Management, or related area, Master's degree in Information Technology, Computer Science, or related area.
Primary Location :
10500 Ne 8Th St, Bellevue, WA 98004, United States of America
J-18808-Ljbffr
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