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CUSTOMER SUPPORT AGENT - WORK FROM HOME

Journey Clinical
Taylor, MI, United States
Remote
Full-time
  • Customer Service / Fully Remote - Anywhere in U.S. / Competitive salary / Flexible hours - As a Customer Support Agent you'll : Manage day-to-day therapist questions and requests through a shared mailbox and member support across multiple channels (SMS, phone, emails);
  • Provide support to therapists to ensure success along their treatment journey; Bring feedback and share insights with the team on common themes expressed by therapists;

Collaborate with cross-functional teams to drive continuous process improvements; Document knowledge bases / saved responses for better serving patients...Hiring Fast >

20 hours ago
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Remote position (Work from home). We're looking for candidates with great customer service skills to fill our Remote Customer Service role!. We're seeking someone who is great with people, building relationships, and putting customers first. Previous experience in customer service or sales is a plus...