Job Summary :
The Receptionist will answer and direct inbound calls and answering-service messages to the appropriate department, team, or individual, and greet, assist, and provide direction and information to clients, visitors, and other guests of the organization.
Duties / Responsibilities :
- Answers, screens, and directs phone calls to appropriate staff; takes messages and insures they are delivered promptly and accurately.
- Greets clients, visitors, and guests; determines the purpose of each person’s visit, directs or escorts him or her to the appropriate location and notifies personnel of visitor’s arrival.
- Receives mail, documents, packages, and courier deliveries and delivers or distributes items.
- Performs administrative and clerical support tasks.
- Performs other duties.
Required Skills / Abilities :
- Previous receptionist, call center, or some type of heavy phone experience
- Excellent written and verbal communication skills including active listening
- Professional and compassionate interpersonal and customer service skills.
- Ability to obtain information with a high level of accuracy
- Organizational and time-management skills with the abilities to prioritize and multitask
- Familiarity with various software platforms such as CRM and VoIP
- Adaptability, flexibility, and ability to perform in a dynamic working environment
- Proficient with Microsoft Office Suite or related software.
Desired Skills / Abilities (not required) :
- Salesforce experience (Litify or another legal CRM is a plus)
- High volume / fast-paced contact center experience
- Legal experience working in personal injury, products liability, class action / mass torts
- Two or four-year college degree
- Bilingual (Spanish)
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