POSITION TITLE : Customer Service Manager
DEPARTMENT : Front End
REPORTS TO : Store Director / Bookkeeper
FLSA STATUS : Non-Exempt
JOB SUMMARY :
To provide and maintain high standards of customer service throughout the front end operations. To supervise and direct all front end personnel and activities.
ESSENTIAL JOB FUNCTIONS :
1) Promote customer goodwill by providing high standards of customer service.
2) Supervise and schedule activities of front-end personnel to ensure consistent application of high customer courtesy standards.
3) Prepare and maintain effective work schedules for front-end personnel to keep customer inconvenience to a minimum.
4) Enforce store policy as it relates to front end operations and assist store managers with discipline of front end associates who fail to abide by company policies and procedures.
5) Delegate responsibilities to cashiers as prescribed by store management.
6) Conduct training programs for new associates, as well as associates already on board.
7) Assist cashiers with price checks.
8) Keep store management and scan coordinator informed of all pricing problems.
9) Assist customers with returned merchandise, over rings, and overcharges.
10) Approve customer checks and enforce check cashing policies.
11) Maintain a regular cleaning schedule and overall good housekeeping of the front end.
12) Order and control front end supplies (register paper, ribbons, etc.)
13) Greet and customers and be observant of people in the store.
14) Abide by all company policies as stated in the Employee Handbook.
SUPPLEMENTAL JOB FUNCTIONS :
1) Provide for proper staffing of Service Center and provide proper training for Acting Customer Service Supervisor.
MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED :
1) Strong oral and written communication skills for dealing with customers, employees, and Vendors.
2) Strong analytical and mathematics skills for conducting accurate audits.
3) Must be knowledgeable in federal and state child labor laws regarding employment of individuals under the age of 18.
Customer Service Representative
Promote customer goodwill by providing high standards of customer service. Provide for proper staffing of Service Center and provide proper training for Acting Customer Service Supervisor. POSITION TITLE: Customer Service Manager. To provide and maintain high standards of customer service throughout...
Customer Service Representative-Remote (Seasonal)
Customer Service Representative-Remote. This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services. Customer Service Representative. Customer Service Representative. ...
Customer Service Representative - TurboTax
As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. Lead Generation (the ac...
Customer Service Representative
Customer Service Representatives. We are searching for qualified customer service reps with personality and people skills. Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person. ...
Customer Service Representative - State Farm Agent Team Member
Are you a vibrant individual who thrives on providing exceptional customer experiences? Do you relish the opportunity to engage with the public and make a positive impact? If your answer is a resounding "yes," then embarking on a career journey with a State Farm independent contractor agent might ju...
Customer Service Representative
As a FASTSIGNS Customer Service Representative, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. At FASTSIGNS we pride ourselves on the best customer service in the Sign Industry and to prove it we survey our customers to ensure we cons...
Customer Service Representative
Customer Service/Order Entry opportunities with great local company!. ...
Customer Service And Sales Support Representative
About the Opportunity:** **Embark on an Exciting Journey to Learn and Build Your Own Travel Business!** Are you ready to break free from the 9-5 grind and discover your true potential? We're seeking passionate, self-driven individuals to join our team as Customer Service Representatives. ...
Customer Service Representative - WFH
As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. Lead Generation (the ac...
Customer Service Representative - TurboTax (WFH) Receive $300 bonus for 5 days of training
As a Customer Service Representative, you'll support TurboTax customers with product and software inquiries, including downloading, logging in, basic navigation, importing documents, printing, filing, and fundamental tax questions. As a CSR, you'll play a crucial role in ensuring our customers have ...