Job Description
Job Description
ALARM SERVICE SUPERINTENDENT
JOB DESCRIPTION
Job Responsibilities include but are not limited to :
Develop and retain service related customers in every business sector that lends itself to long-term relationships to maintain sales volume and profitability according to budget
Create and maintain service and inspection files in databases and physical files
Prepare and maintain service schedules
Inform technicians of any collection or customer service issues
Coordinate efforts of technicians and administrative staff to ensure timely, efficient execution of all committed orders
Scheduling of new orders / accounts and accurate back-office close-out procedures
Ensure that all repair items noted on inspection reports are followed-up with a quotation
Forecast service manpower requirements
Perform or review any documents for billing process
Assist in any financial related issues as assigned
Represent the company at various functions in a professional manner
Recruit, develop, train and empower associates to be the best in the business
Understand permitting requirements or local authorities
Provide Weekly Activity reports to service operations manager for their use in evaluation of manpower requirements of the department
Perform all other duties as assigned
Expectations :
Believe In, Live, and Support Our Mission Statement, Core Values and Business Plan Daily
Set the Example for Safety First
Start each meeting with a Safety Topic
Ensure timely and accurate Incident and Accident Reporting
Ensure JSAs, Toolbox Talks, Audit Forms, etc. are completed timely and completely
Complete Monthly Jobsite Visits / Observations
Hold team accountable for all Safety Initiatives
Hold yourself and team accountable for Safe Driving of Company Vehicles
Communicate effectively and professionally within the department and with internal and external customers
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