ITIL Software Administrator

Akkodis is seeking an ITIL Software Administrator for a Contract-to-hire position with one of our direct clients which is in Lenexa, KS (4 days in office).

Rate Range : $40-45 / hr. on w2 (The rate may be negotiable based on experience, education, geographic location, and other factors.)

Qualifications : Basic Requirements :

Basic Requirements :

• Bachelor's Degree in Computer Science, Information Technology, or a related field
• 1-3 years of experience in software administration, software support, or a related role

Minimum Requirements :

• Strong documentation, analytical and problem-solving skills
• Strong written and verbal communication skills
• Must have excellent interpersonal, verbal, and written skills and the ability to interact well across all levels of the business
• Team-first mentality, possesses a positive attitude and works well with others, encourages team cohesiveness and morale
• Ability to multi-task
• Ability to adapt / respond in a dynamic, fast-paced, customer-focused IT environment characterized by rapid change, minimal lead times, and multiple competing priorities
• A hands-on, can-do, positive attitude
• A proactive approach to staying updated with the latest software trends and advancements

Core Responsibilities

• Manage application and security administration throughout the lifecycle of an application
• Understand business objectives for applications
• Coordinate the configuration, administration, and management of applications based on business objectives and IT best practices
• Work closely with Software Vendors, Core Technology, Security, and Development and Automation teams
• Maintain accurate software licenses, versions, and usage records to ensure compliance
• Monitor software performance and user feedback to identify areas for improvement
• Assist in creating and maintaining application documentation and deliver hands-on training for turnovers to Tier 1 and 2 support teams
• Review and implement any updates to applications following Change Management (RFC) processes
• Troubleshoot Tier 3 issues
• Stay informed about industry trends and emerging technologies related to software administration
• Understand security best practices and how it applies to software configuration, administration, and management
• Quickly determine and provide detailed documentation of issues regarding client's Integrations and our 3rd party partners
• Deep dive into escalations and create documentation regarding a solution, workaround, or determining if development is required
• Escalate issues to 3rd party partners or Development and Automation teams
• Collaborate with Tier 1 and 2 teams to transfer troubleshooting steps through documentation and hands-on training
• Maintain a working knowledge of on-prem and cloud enterprise system configuration, deployment, and administration, including but not limited to Microsoft AD, Exchange, Azure AD, O365, and Teams
• Understand basic network and enterprise infrastructure fundamentals and the ability to troubleshoot those issues as they arise
• Recommend, develop, plan, manage, implement, support, and fully document IT projects within the organization

Preferred Requirements :

• Located in the KC Metro area
• Proficient in Microsoft Office 365 suite
• ITIL Certified

Equal Opportunity Employer / Veterans / Disabled

Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits, and a 401K plan.

Our program allows employees to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law;

any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Disclaimer : These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit

The Company will consider qualified applicants with arrest and conviction records.