RESPONSIBILITIES
- Actively listen to customers to understand their concerns, needs, and build a rapport that will make them feel heard and cared for
- Provide essential support in navigating the customer’s inquiries and explaining it in simple terms to the customer
- Discover solutions using tools and resources to help meet the customer's needs
- Empathize and resolve concerns to simplify the customer’s experience
- Navigate through multiple computer applications with speed & accuracy
WORK AT HOME REQUIREMENTS
- High-Speed Internet With At Least 10 Mbps Download Speed & 5 Mbps Upload Speed (No Satellite, Wifi, or Cellular / Wireless Carrier Internet Services)
- Must have a hard-wired internet connection via ethernet cable to modem / router that you own / are responsible for. (Continuum will ship you company equipment to use)
- Dedicated, Quiet, & Secured Workspace with No Distractions
- A USB Wired Headset with Noise Canceling Microphone
ADDITIONAL REQUIREMENTS :
- 18+ Years & High School diploma or its equivalent
- Minimum of 1 year of customer service call center experience
- Self-driven and able to focus on the same task / objective for long periods of time
- Exceptional customer service, active listening, and verbal and written communication skills
- High computer proficiency & overall technical knowledge
- Open availability between 8 : 00am-5 : 00pm Monday through Friday Central standard time, Training hours may vary
- Professional positive attitude & courteous telephone etiquette
- Customer focused personality and the motivation to achieve goals
- Must pass background check including credit review and assessments in training
BENEFITS & PERKS :
- $15 per hour + performance-based incentives
- Access up to 50% of your pay immediately after your shift
- Health Insurance (Medical, Dental, Vision) & Other Benefits
- Pet Insurance
- Paid, Virtual Training
- Remote Work Environment
- Opportunity for Professional Development
Remote Customer Service Supervisor
A company is looking for a Remote Supervisor responsible for leading Customer Service Representatives to meet program objectives. ...
Remote Customer Service Rep (No Experience) - Earn $25/hr-$45/hr, Full-Time/Part-Time, Flexible hours
...
Remote Customer Service Representative 50k-60k/Year - Work From Home
Handle incoming customer service calls. Accept customer calls and return customer. This position will work with multiple clients throughout the day providing outstanding service and product knowledge. Dispatch incoming customer phone calls. ...
Customer Service Sales Representative Remote
Sales or customer service experience is advantageous but not mandatory. You will work remotely to serve clients and offer valuable advice and protection to individuals and their families. While this position is remote, you will have lots of support. A strong desire to help others: provide valuable a...
Customer Service Representative - 100% Remote Texas
Ensure timely and accurate billing for unbilled claims and ensure account payment for outstanding balance while demonstrating excellent customer service to patients. Educate customers on online self-service for updates and help troubleshoot these self-services. Entry-level position with a minimum of...
Entry Level Customer Service - Remote
We are looking for a Customer Service Sales Support to join our team. The successful candidate will be responsible for providing customer service and Sales support to our Members. Excellent customer service and phone etiquette skills. Previous experience in a customer service role. ...
Remote Customer Service Representative
Remote Customer Service Representative. As a Customer Service Representative, you eagerly answer customer phone calls. Customer Service Representative the following benefits:. You enjoy being a part of our exceptional CSR team where you consistently deliver amazing customer service!. ...
100% Work From Home Union Position- Customer Service/ Sales
Our company has moved to 100% virtual, work-from-home positions. This position will work with multiple clients throughout the day providing outstanding service and product knowledge. ...
Customer Service Sales Remote Pearland, TX
Overview: We are a rapidly growing company actively searching for dedicated and driven individuals from across North America & Canada to join us as life insurance benefits advisors in providing outstanding customer service and support to our client base. Sales or customer service experience is a...
Customer Service Representative - Remote
As a Customer Service Representative, you'll support TurboTax customers with product and software inquiries, including downloading, logging in, basic navigation, importing documents, printing, filing, and fundamental tax questions. As a CSR, you'll play a crucial role in ensuring our customers have ...