Associate Product Manager, Disaster Client Care Applications * Work from home

Please use Google Chrome or Mozilla Firefox when accessing Candidate Home.

By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best.

Are you ready to be part of the world's largest humanitarian network?

Join us Where your Career is a Force for Good!

Job Description

Why Choose Us?

As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world.

When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity.

We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve.

Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members.

Come to learn, grow, and succeed while sharing your passion for making a difference.

The Humanitarian Services Product Management team aspires to create human-centered digital experiences for our clients and workforce and to ensure our digital products support successful mission delivery.

As a Service Designer, you will apply design thinking approaches and collaborate with cross-functional teams to facilitate discovery of problems and opportunities in both digital experiences and business processes as well as co-create solutions to improve the experience, adoption, and mission success of our digital product portfolio.

About The Position

The Associate Product Manager is a critical member of the team, working with the Product Manager to oversee the full product lifecycle, from design to development and release, both building new services and capabilities and continuously improving the existing product.

The Associate Product Manager will collaborate with design, product, technical, and program colleagues to facilitate understanding of business problems and opportunities, co-create digital solutions, and clearly communicate and document product requirements.

Responsibilities

• Converts business strategy into system design and functionality; ensures alignment between technical and business units on the strategy and solution proposals to achieve business strategy and requirements
• Plans and facilitates the refinement of business requirements from engaged stakeholders, including documenting user process flows and user stories
• Analyzes business and user needs and identifies potential opportunities, challenges, and risks during product design
• Supports the organization of user stories into epics, phases, and functions
• Gathers business / program feedback for incorporation into future development
• Provides and supports clear communication between product, technical, and business / program partners
• Serves as a product advisor and guide to new business stakeholders, providing training and demos as needed
• Coordinates with the Product Manager, Scrum Master and technical team to manage current and backlogged user stories
• Ensures business units are prepared for, and engaged in, User Acceptance Testing. Supports the development and execution of QA and UAT test cases by QA and UAT testers, providing feedback on expected product design and functionality.
• Anticipates UX / UI needs and collaborates with design resources as needed
• Monitors performance metrics and reviews system modification / change requests to ensure recommendations meet business units technology needs.
• Writes product communications and training for end users, including knowledge base articles and release notes
• Develop and maintain current knowledge of tech stack capabilities, to support effective product design and refinement of business / program requirements

What You Need To Succeed (Required / Minimum Qualifications)

Education : Bachelor's degree required.

Experience : Minimum 7 years of related experience or equivalent combination of education and related experience required.

Technical / Functional Skills & Abilities :

• Experience working with diverse communities of end users and business stakeholders
• Experience with product design and development processes
• Experience with Agile development frameworks
• Proficient use of Microsoft applications (i.e., Outlook, Project, Visio, Excel, PowerPoint), Jira, and design tools including Mural and Lucidchart
• Experience with custom applications and Salesforce is a benefit; willingness to learn is essential

Coordination, Project Management, And Communication

• Ability to coordinate tasks and deadlines across concurrent projects
• Independent and self-motivated with excellent communication skills
• Excellent interpersonal and communication skills
• Experience working with internal customers, management, and outside vendors
• Experience managing expectations and emerging issues
• Experience consolidating technical and business information for leadership presentations and reporting

What Will Give You a Competitive Edge (Preferred Qualifications)

• Strong digital product management skills including mobile and web-based applications
• Experience in human centered design to include design thinking facilitation, research, usability tests, etc.

Travel & Work Conditions : Occasional travel may be required for workshops and direct client and workforce user experience research.

Because the Red Cross is a disaster response organization, staff may be asked to be on 24-hour call during period of major disaster.

Physical Requirements : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear.

The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl.

The employee must frequently lift and / or move up to 15 pounds and occasionally lift and / or move up to 30 pounds.

Salary Range

The salary range for this position is : $85,000 - $95,000. Note that the American Red Cross sets salary ranges aligned to a specific geographic location in which the job or employee resides.

The stated salary range in this posting is an average and may not be reflective of your individual circumstances. We will review specific salary information at the time of phone screening based upon your location.

Benefits For You

We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work.

Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance and learn.

• Medical, Dental Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO + Holidays
• 401K with 5% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance : Short + Long Term
• Service Awards and recognition

Apply now! Joining our team will provide you with the opportunity to make a difference every day.

The American Red Cross is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

If you think you are the right match for the following opportunity, apply after reading the complete description.

J-18808-Ljbffr

Remote working / work at home options are available for this role.