Director of Rooms

About Four Seasons :

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.

Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.

We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves.

Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime.

It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location :

Since opening in 1962, The Ocean Club, A Four Seasons Resort, Bahamas has been a playground for celebrities and discerning travellers set along an 8-kilometre (5-mile) stretch of natural, white-sand beach on Paradise Island.

Connect with Bahamian beauty in an enclave of remarkable seclusion, where intimate low-rise buildings are immersed in 14 hectares (35 acres) of Versailles-inspired lawns and gardens.

Wake up to breakfast on your private balcony, then indulge in a restorative treatment in one of our Balinese-style spa villas or head out for a round of golf at Ocean Club Golf Course.

However you spend your day, be sure to join us back at Martini Bar and Lounge for a nightcap.

When Legends Come To Life

Since opening in 1962, The Ocean Club has welcomed the world’s most discerning guests to our five-mile stretch of natural white sand beach framed by 35 acres of Versailles inspired lawns and gardens.

Discover the legendary chic of The Ocean Club, combining elevated Four Seasons service with laid-back Bahamian style creating one of the most sought-after resort experiences in the Caribbean.

On a stretch of natural white sand beach, our resort offers 107 ultra-luxury accommodations, a Balinese-inspired spa, and dining by Michelin-starred chef Jean-Georges Vongerichten.

The Ocean Club has a treasured history serving generations of luxury travelers. Expansive lawns and towering coconut palms provide an enchanting backdrop to the pristine beaches of Paradise Island.

The Ocean Club offers a rich roster of activities including water sports such as snorkeling, sailing and wind-surfing along with land-based activities including world-class golf and tennis plus a relaxing spa.

The Role of a Director of Rooms

The Director of Rooms forms part of the Hotel Leadership team who collectively make key strategic and operational decisions for the Hotel or Resort.

The Director directs and controls the activities of the Front Desk, Communications, Concierge, Housekeeping, Guest Relations and Guest Services.

The Director of Rooms assures that standards are met, guests and employees are satisfied and problems are promptly resolved.

The Director also works closely with Sales and the Director of Revenue / Reservations to enhance the Hotel occupancy levels and rates.

We are looking for individuals who have strong leadership and interpersonal skills, are able to prioritize and adapt to the changing needs of the operation, and can evidence having a solid work ethic, good business acumen and a passion for service.

Key Functions

Directly supervises the Department Heads in the departments named above. Ensures thorough communications and follow-up on any problems, guest or employee requests or special requirements, and on hotel initiatives.

Interviews and trains the staff. Conducts Performance Evaluations and disciplines staff when needed.

Reviews and monitors schedules of staff in all departments in the Rooms Division. Monitors their activities to assure that standards are being met, staff is being supported and guest needs are being met.

Routinely inspects all areas of responsibility in the Rooms Division.

Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.

Will resolve complaints in person, by phone or through written message. Develops relationships with return guests, group contacts and other guests in order to provide personalized service.

Assures that financial goals of the division and the hotel are being met. Monitors and controls labor expense, and other divisional expenses such as supplies and equipment.

Works closely with Reservations, Sales and the Front Office to maximize rate, occupancy and total revenue. Assists in preparing business forecasts.

Prepares Annual Budget for the division. Maintains close relationships with retail tenants and concessions to ensure

Assures that Four Seasons Service and Culture standards are being met.Manages in a way that supports Four Seasons’ Mission and Philosophy.

Supports and creates programs and initiatives that encourage employee development, training and career growth within the Rooms Division.

Knowledge & Skills

Education : Applicants are required to have five to seven years experience with diversity of Operations management positions.

Experience : A college degree preferably specializing in hotel / restaurant management or business administration, or equivalent experience is required.

Skills & Abilities :

Hospitality Management : Understanding the principles of hospitality management, including guest service, front office operations, housekeeping, reservations, and concierge services.

Business Acumen : Knowledge of business operations, including budgeting, forecasting, revenue management, and financial reporting.

Technology : Proficiency in hotel management software systems.

Leadership and Team Management : Ability to lead, motivate, and manage a diverse team, fostering a positive work environment and promoting professional growth.

Customer Service Excellence : Exceptional skills in managing guest experiences, handling complaints, and ensuring guest satisfaction.

Communication : Strong verbal and written communication skills, capable of effective interaction with guests, staff, and external stakeholders.

Problem-Solving : Proficiency in identifying problems, analyzing potential solutions, and making decisive, effective decisions.

Organizational Skills : Aptitude for managing multiple tasks and priorities, scheduling, and ensuring smooth operations across different departments.

Attention to Detail : A keen eye for detail, ensuring all aspects of room and facility presentations meet or exceed hospitality standards.

Adaptability : The ability to adapt to changing situations, guest needs, and industry trends, often with a proactive approach to innovation and improvement.

This is an exciting time to join The Ocean Club, a Four Seasons Resort.

Applicants that are interested in applying, please note that the position is based on The Ocean Club, A Four Seasons Resort Property located in The Bahamas and is available to those individuals who possess a legal ability to work in The Bahamas without sponsorship.