Customer Experience Representative

Job Description

Job Description

Customer Experience Representative

Customer Experience Representative – Electrex | Wichita, KS

Be the Voice of the Customer. Deliver Precision. Elevate Every Interaction.

At Electrex , we partner with OEM leaders across turf, agriculture, construction, public utilities, and off-road industries to design and deliver custom wire harness solutions . As a Customer Experience Representative , you'll be the key link between our OEM customers and our internal teams—managing purchase orders, coordinating requests for quotes (RFQs), and ensuring every interaction reflects our promise : Better, Right, Pain Free.

Schedule : Monday–Friday | 8 : 00 a.m. – 5 : 00 p.m.

What You'll Do

Receive, review, and enter customer purchase orders —verifying part numbers, pricing, lead times, and documentation accuracy.

Manage and complete RFQs for custom wire harnesses—coordinating with engineering, design, and production to ensure timely, accurate responses.

Serve as the primary liaison for OEM customers , crafting clear, professional written communication that builds trust and confidence.

Proactively coordinate order status updates, schedule changes, and delivery details with precision and follow-through.

Support new product introductions and prototype builds , ensuring seamless communication from design to delivery.

Identify opportunities for process improvement or value-add solutions that enhance customer satisfaction.

Track and report key customer metrics—on-time delivery, order accuracy, and satisfaction trends.

What We're Looking For

Education :

High school diploma or GED required; Associate's degree preferred.

Experience :

2–4 years in customer coordinator, account management, or inside sales , preferably in manufacturing or environments that support businesses that build high value precision products .

Experience working with purchase orders, RFQs, and / or ERP systems strongly preferred.

Spanish Bilingual a plus.

Skills :

Exceptional written and verbal communication—professional, concise, and polished in every email and / or phone call.

Strong organizational skills and ability to manage multiple customer accounts and deadlines.

High attention to detail when reviewing orders, pricing, and technical data.

Proficiency in Microsoft Office; experience with ERP or CRM systems a plus.

Proactive, curious, and solutions-oriented—able to anticipate needs before they arise.

Why Electrex

You'll gain visibility into project management, product development, and executive-level customer engagement , building a strong foundation for career growth within a company known for excellence, integrity, and service that goes beyond the transaction.

Here, every role plays a part in keeping our customer experience Better, Right, and Pain Free.

ELECTREX, Inc. EEO & Employment Eligibility

Electrex, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, or any other characteristic protected by federal, state or local laws.

About the Company :

Our strength as an organization comes from our deep belief that business should create more than just economic capital, but social and spiritual capital as well. Electrex, Inc. understands the importance of doing well and doing good - for our customers, our employees, our suppliers, and our community. Etched in our DNA, you will see an organization built on Character, Connection, Competence, and Commitment lived out through Serving People, Pursuing Excellence, Stewarding Resources, and Honoring God. Every undertaking is built around these principles, and our pursuit to live by them is never finished. For more information visit

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