Bilingual Customer Service Specialist

A company is looking for a Bilingual Customer Service Loyalty Specialist to join their team.

Key Responsibilities

Handle incoming and transferred calls from clients, addressing concerns and providing solutions

Educate customers about the value and benefits of services to encourage retention

Document customer interactions and maintain accurate records using a CRM system

Required Qualifications

2+ years of experience in Customer Service and Sales

Bilingual in Spanish

Thorough knowledge of call center policies and procedures

Proficiency with computer programs such as Google Suite

High School Diploma or equivalent required