- Assists with documentation to support acquisition, design, implementation, fielding, and operation of secure systems.
- Recommends network and security configurations for running application software. Identifies networking, hardware, and common user software issues that affect applications and available alternatives.
- Advises on configuration alternatives that affect IA and information security.
- Assists in identification and evaluation of system vulnerabilities.
- Supports generation of training in Blackboard and applicable third-party add-in enhancement software.
- Assists with secure application development process to build and maintain integrated online training products and FAQs for supported systems.
- Provides Tier 2 application support including creating and managing domains, enabling / disabling application functionality based on system roles, and creating and documenting policies and procedures.
- Provides process improvement and draft policies and procedures for secure Blackboard operations.
- Maintain Web Portal capability, Support Desk and Digital Library functionality, Student Management (database) and Extension Campus support capability, and content management capabilities that facilitate sustainment of enterprise training centers.
- Update and Maintain Fort Eustis LLC Standard Operating Procedures (SOPs).
Provide Subject Matter Expertise (SME) and technical expertise in support of Commercial Lifelong Learning Enterprise (CLLE), hosted on AWS GovCloud
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