Job Purpose :
The Field Technician provides support and maintenance services for computer systems based on manufacturers' specifications.
Responsibilities :
Analyzes diagnostic information and utilizes technical expertise to diagnose and repair / replace failed components based on manufacturer's system design specifications
Provides technical information as needed for further diagnostic work, project planning, etc.
Provides some base installation services and replacement of hardware components
Follow provided work instructions and adheres to daily administrative tasks
Knowledge Skills and Experience :
- Knowledgeable in manufacturers’ system design and specifications
- Able to diagnose, repair and replace computer system hardware components
- Able to effectively utilize associated tools, meters, adaptors, and other equipment
- Clear and proficient communication skills for interactions with customers, technical support teams, support groups (OEM, TD) et al.
- 1-2 Years of relevant work experience
- Experience and expertise in diagnosing, replacing and testing various computer systems and components. This includes, but not limited to, experience with computer systems, operating systems, cabling standards, data center equipment, networking hardware, server platforms, universal power supplies, cable dressing and labeling.
- Other Education / Certifications : CompTIA A+ or Network+ certification or other OEM certifications
- Must be able to drive a motor vehicle.
Working Conditions :
- Local and Long Distance Driving
- Some lifting up to 75lbs.
- Standby rotation and after hours availability.
What’s In It For You?
- Elective Benefits : Our programs are tailored to your country to best accommodate your lifestyle.
- Grow Your Career : Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- Elevate Your Personal Well-Being : Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- Diversity, Equity & Inclusion : It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- Make the Most of our Global Organization : Network with other new co-workers within your first 30 days through our onboarding program.
- Connect with Your Community : Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
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