Server

Job Summary

Provide friendly, responsive service to create an exceptional dining experience for all of our guests. Each server's primary objective is to show our guests such a marvelous time, they will want to return.

Activities & Responsibilities

Primary

o Promote, work, and act in a manner consistent with the mission of Sergios & Sergios's Cuban

o Monitor and observe guests dining experience to ensure guests are satisfied with the food and service, and respond promptly and courteously to correct any problems.

o Collect payments from guests.

o Write guests' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.

o Prepare checks that itemize and total meal costs and sales taxes.

o Take food or beverages orders from guests.

o Check guests' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.

o Serve food or beverages to guests, and prepare or serve specialty dishes at tables as required.

o Present menus to guests and answer questions about menu items, beverages, and other restaurant functions and services

o Inform guests of menu changes and daily specials, and make recommendations you genuinely feel your guests will enjoy.

o Clean tables or counters after guests have finished dining.

o Prepare hot, cold, and mixed drinks for guests, and chill bottles of wine.

o Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.

o Stock service areas with supplies such as coffee, food, tableware, and linens.

o Explain to guests how various menu items are prepared, describing ingredients and cooking methods.

o Prepare tables for meals, including setting up items such as linens, silverware, and glassware.

o Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning.

o Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.

o Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom.

o Bring wine selections to tables with appropriate glasses, and pour the wines for guests.

o Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee.

o Escort guests to their tables.

o Garnish and decorate dishes in preparation for serving.

o Fill salt, pepper, sugar, cream, condiment, and napkin containers.

o Describe and recommend wines to guests.

o Thank guests for their visit and invite them to return.

o Cary more than 30Lb

o Attend all scheduled employee meetings and offers suggestions for improvement.

o Coordinate with and assist fellow employees to meet guests' needs and support the operation of the restaurant.

o Fill-in for fellow employees where needed to ensure guest service standards and efficient operations.

Supplemental

o Provide guests with information about local areas, including giving directions.

Tools & Technology (examples in parentheses)

o Bar code reader equipment

o Cash registers

o Commercial use cutlery

o Credit card processing machines

o Paging controllers

o Point-of-sale receipt printers

o Point-of-sale terminals and workstations

o Touch screen monitors

o Point-of-sale software (Compris Advanced Manager's Workstation; Compris; Hospitality Control Solutions Aloha Point-of-Sale; ICVERIFY; Intuit QuickBooks Point of Sale; MICROS Systems HSI Profits Series; NCR Advanced Checkout Solution; NCR NeighborhoodPOS; The General Store; ClubSoft Food & Beverage Point of Sale; DataTeam Lunch Express; Dinerware Intuitive Restaurant; Food Service Solutions POSitive ID System; Restaurant Manager)