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3PL Warehouse Manager

3PL Warehouse Manager

JD.comRomeoville, IL, US
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3PL Warehouse Manager

As a 3PL Warehouse Manager at JD Logistics, you will lead the end-to-end operations of our NJ distribution center. This role is critical in driving operational excellence, managing high-volume order fulfillment, and ensuring superior service to our clients. You will oversee inbound and outbound logistics, inventory accuracy, labor planning, compliance, and cost control all within a fast-paced, technology-driven warehouse environment.

Key Responsibilities

  • Operational Leadership : Design and execute warehouse workflows, optimize layout planning, and establish KPIs to meet performance targets and client SLAs.
  • Team & Resource Management : Manage, train, and motivate warehouse staff. Oversee labor planning, shift scheduling, and staffing based on volume trends and business needs.
  • Process Standardization : Implement and refine SOPs to drive consistency, improve quality, reduce errors, and support continuous improvement initiatives.
  • Inventory & Quality Control : Ensure accurate inventory tracking and reconciliation, minimize shrinkage, and maintain product quality through robust QC processes.
  • Inbound & Outbound Execution : Supervise the receipt, put-away, picking, packing, and shipping of goods, ensuring all activities are completed safely and on time.
  • Customer & Stakeholder Communication : Act as the point of contact for client operations teams. Address concerns, resolve complaints, and ensure a high level of satisfaction.
  • Data & Performance Reporting : Monitor and analyze operational metrics, generate weekly / monthly performance reports, and develop actionable insights to improve efficiency.
  • Compliance & Safety : Uphold all safety standards, ensure regulatory compliance, and champion a culture of safety across the warehouse.

Qualifications

  • Bachelor's degree in Supply Chain, Logistics, Business, or related field
  • 5+ years of progressive experience in 3PL or warehouse operations, including team management
  • Strong knowledge of warehouse systems (WMS / OMS) and operational KPIs
  • Experience in process design, warehouse planning, and cost control
  • Excellent problem-solving, communication, and leadership skills
  • Ability to analyze data and translate findings into operational improvements
  • Bilingual in Mandarin is a plus but not required

    • Preferred Qualifications

  • Prior experience with high-volume e-commerce fulfillment
  • Background in both manual and automated warehouse environments
  • Familiarity with lean methodologies and continuous improvement frameworks
  • Ability to thrive in a fast-paced, deadline-driven environment

    • About JD.com

    JD.com is China's largest online retailer and the country's biggest Internet company by revenue. We lead the industry through our commitment to quality, innovation, and customer satisfaction, delivering everything from electronics to fresh groceries. With a vast fulfillment network and cutting-edge logistics technology, we provide unmatched delivery speed and reliability to over 1 billion people.

    About JD Logistics

    As the logistics arm of JD.com, JD Logistics is redefining supply chain management with intelligent, end-to-end logistics solutions. From fully automated warehouses to last-mile robotics and drone delivery, we are building the future of logistics and we want you to be part of it.

    JD.com is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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    Warehouse Manager • Romeoville, IL, US