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Patient Service Representative - Urbana

Patient Service Representative - Urbana

VitalSkin DermatologyUrbana, IL, US
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Job Description

Job Description

Patient Service Representative | Primarily Urbana, with occasional travel to Decatur & Mattoon

VitalSkin Dermatology is seeking a detail-oriented, customer-focused Patient Service Representative to join our growing team. This role is ideal for someone with strong medical front office (administrative) experience who thrives in a fast-paced healthcare setting and is comfortable traveling between offices as needed.

Full-time, On-site | Flexibility Required : Hours may vary based on surgical schedules | Comp : $17-$19 / hour (depending on experience)

Key Responsibilities

  • Greet patients and provide a superior front-office experience
  • Schedule appointments, verify insurance, and process prior authorizations
  • Register new patients and assist with forms and consents
  • Collect and record payments, update demographic and financial data
  • Maintain accurate records and ensure HIPAA compliance
  • Support daily administrative tasks including check-in / out, phone triage, and correspondence
  • Travel to Decatur regularly for training and coverage; occasional travel to Mattoon
  • Adjust work hours based on surgical schedules — flexibility is essential

Required Qualifications :

  • High school diploma or equivalent
  • 2+ years of customer service experience
  • Strong written and verbal communication skills
  • Proficiency in office systems and software (word processing, spreadsheets, EMR)
  • Ability to manage multiple tasks and maintain professionalism under pressure

    • Preferred Qualifications :

  • 2+ years in a dermatology or healthcare office
  • Familiarity with Medicare, Medicaid, and commercial insurance
  • Experience with patient scheduling and prior authorizations

    • Why VitalSkin? We are a growing dermatology company with multiple Midwest locations. We offer :

  • Competitive, merit-based pay
  • On-the-job training and hands-on patient experience
  • Medical, dental, and vision insurance
  • 401(k) retirement plan and voluntary benefits
  • Paid time off (vacation, holidays, sick time)

    • At VitalSkin, we live by our core values : Have fun. Be a team. Be resilient. Be accountable. Be courageous. Be entrepreneurial.

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    Patient Service Representative • Urbana, IL, US

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