Call Center Customer Service Agent

Description

Welcome to Initial Communications, the marketing company that's all about making your business shine! We're a team of energetic and creative professionals who are passionate about helping our clients succeed.

Job Description : As a Call Center Customer Service Agent at Initial Communications, you will serve as the first point of contact for customers, handling inquiries, providing solutions, and resolving issues.

Your role will involve delivering exceptional customer service and ensuring that every customer interaction is handled professionally and efficiently.

Salary range : $18.50 - $28.00 per hour

Job : Full time

On site job

Key Responsibilities

• Customer Support : Handle inbound calls, providing information about products, services, and promotions. Address customer inquiries and resolve issues promptly.
• Problem Resolution : Assist customers in troubleshooting and resolving complaints or concerns in a courteous and effective manner.

Escalate complex issues when necessary.

• Product / Service Knowledge : Maintain a thorough understanding of the company's offerings to provide accurate information and recommendations to customers.
• Data Entry : Accurately log customer information and interaction details in the company’s CRM system.
• Follow-up : Make outbound calls to follow up on customer inquiries or issues, ensuring that they are satisfied with the resolution provided.
• Team Collaboration : Work closely with other departments, including sales, marketing, and technical support, to ensure customer needs are met efficiently.

Skills, Knowledge and Expertise

• High school diploma or equivalent.
• Strong communication skills, both verbal and written, with a customer-focused approach.
• Proficiency in using CRM systems and basic computer applications.
• Excellent problem-solving and conflict-resolution abilities.
• Ability to multitask, prioritize tasks, and work in a fast-paced environment.
• Flexibility to work varying shifts, including evenings, weekends, and holidays as needed.

Benefits

• Health insurance coverage
• Retirement savings plan (401k)
• Paid time off and holidays
• Professional development opportunities
• Flexible work arrangements

Join our team and be part of a collaborative and innovative work environment where your creativity and expertise are valued and rewarded.

Welcome to Fresh Form Draft where imagination meets innovation in the world of architecture. Our firm is a dynamic and creative force that is dedicated to transforming spaces into living works of art.

With a passion for design excellence and a commitment to pushing the boundaries of architectural possibilities, we pride ourselves on crafting environments that inspire, elevate, and resonate with both aesthetics and functionality.

Founded with a vision to redefine the architectural landscape, Fresh Form Draft brings together a team of diverse talents, each contributing their unique expertise to every project we undertake.

Our collaborative approach ensures that every client’s aspirations are not only met but exceeded. From conceptualization to realization, we work hand in hand with our clients to bring their dreams to life, weaving their stories and desires into the very fabric of our designs.