Program/Project Manager - Client Facing IT Business Partner

Job Description :

Role and Responsibilities

• Lead IT product strategy, programs and initiatives which supports the medium and long term goals of the Business Unit.
• Develop and maintain a product and solutions roadmap and backlog which includes short term tactical and longer term strategic solutions.

Review the product plans with internal stakeholders on a frequent and regular basis.

• Collaboratively work with business units to identify and define business challenges and assist in the development of workable IT solutions to achieve business objectives.
• Proactively define business opportunities & assist with the development of actionable solutions.
• Partner with key stakeholders to understand and document requirements.
• Collaborate with IT Support, monitor system stabilization and be the focal during any outages.
• Establish and maintain good relationships with internal and external stakeholders and establish an environment of honesty, trust and reliability.
• Become an integral part of the larger team and ensure teamwork is fostered internally and externally.
• Define processes, operating procedures, & metrics, along with refining & implement procedures and policies
• Promote and Facilitate collecting, inputting, and reporting of information to and from operational applications.
• Engage & motivate associates with effective communication to promote a high performing team.
• Follow best practices for release management with formal acceptance of new systems features, go / no-go decision reviews and effective communication during and post-product releases.
• Provide technical expertise through the execution of presentations and demos to internal clients.
• Develop skills & competencies based on current and projected technical requirements.
• Lead and / or participate in operational work discussions serving as the IT liaison to the business units.
• Serve as a champion to the business for any internal and external IT communication.

Day to day responsibilities include :

• Collaboratively work with business units to identify and define business challenges and assist in the development of workable solutions through IT to achieve business objectives
• Assist business and engineers in the development of clear and actionable IT project requirements
• Lead and / or participate in operational work discussions
• Working with operational team members to utilize IT tools effectively to facilitate the flow of information and to track work products
• Facilitating the inputting, collecting and reporting of information to and from operational applications
• Work with business to adequately understand daily business process and dependent IT systems to effectively and continuously look for better ways to use existing technology
• Serve as a champion to the business for any internal IT communication
• Manage all projects through project lifecycle including project identification, benefit analysis, project execution, testing, reporting and organizational change management.

Position Requirements :

• Demonstrative experience building strong relationships with internal / external customers
• Experience in a fast-paced environment where the quick learning and initiative are key to an individual???s success
• Be able to map business process(s) to solutions in order to adequately capture business requirements and understand all dependencies with perspective changes
• Ability to quickly understand the operational application capability and understand the flow of information
• Knowledgeable in the area of report development
• Capable of working effectively with all levels
• Strong process documentation skills
• Good understanding of IT Application Change Management practices. Someone with experience implementing ITIL or COBIT is a plus
• Knowledgeable of the Software Development Life Cycle process
• Excellent project management skills
• Capable of performing demos and or presentations to internal clients

Qualifications :

• BS / BA degree in Computer Science, Information Systems, MIS or related technical field or 4 to 5 years of managerial experience in Information Technology
• Demonstrative experience utilizing Agile project methodology
• Work experience using Jira Software for project management
• PMP and / or CSM certification preferred
• Experience in Agile implementation methodologies
• Experience facilitating technical design sessions and leading technical team meetings
• Outstanding oral and written communication skills
• 5 - 7 years??? project management experience

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