Job Title : Service Operations Manager
Job Description : Leverage your natural ability to make people feel appreciated and comfortable! If you thrive on making customers feel welcome and confident that their needs are being met, our dealership might be the perfect place for your next career move.
We’re seeking more than just a Service Operations Manager; we need a customer service specialist who excels at greeting customers, scheduling appointments, and acting as a crucial liaison between our customers and service technicians.
Responsibilities :
- Welcome customers promptly and gather necessary vehicle information.
- Facilitate clear communication between customers and technicians to ensure understanding of services provided.
- Keep customers updated with essential service information and timelines.
- Verify warranty and service contracts accurately.
- Prepare and process repair orders with detailed cost and symptom descriptions.
- Advise customers on additional services and explain their benefits.
- Oversee daily operations of the service department.
- Manage and mentor a team of service technicians and advisors.
- Schedule and delegate work assignments for efficient workflow.
- Provide technical guidance and support on complex repairs.
- Monitor and evaluate technician performance, offering constructive feedback.
- Ensure timely and high-quality completion of repairs.
- Maintain accurate records of customer interactions, repairs, and service history.
- Address customer complaints or issues promptly and professionally.
- Collaborate with the parts department to ensure availability of necessary parts and supplies.
- Stay updated on industry trends and advancements in automotive technology.
Qualifications :
- Proven experience as an Automotive / Industrial Service Manager or similar role.
- Strong knowledge of automotive diagnostics, repair, and maintenance.
- Proficient in sales techniques with exceptional customer service skills.
- Familiarity with automotive diagnostic equipment is preferred.
- Effective team leadership, task prioritization, and workflow management skills.
- Excellent communication and interpersonal abilities.
- Prior experience as a service advisor or service writer.
- Above-average phone and communication skills.
- Ability to multi-task in a busy environment.
- Team player focused on providing exemplary customer service.
- Strong organizational skills and attention to detail.
- Basic mechanical understanding of automobiles.
- Excellent sales history and customer service record.
- Ability to work well with existing staff members.
- Valid driver’s license.
- Professional personal appearance.
EEOC Statement : EJ Equipment Inc.
EJ Equipment Inc.
is an equal opportunity employer and values diversity at our company.
We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We are committed to providing an inclusive and welcoming work environment for all employees.
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